Strategic Business Systems Analyst

Strategic Business Systems Analyst

The Strategic Business System Analyst is responsible for supporting the Collections Management team and internal departments with a variety of requests including reviewing, analyzing and evaluating business and user needs, documenting business requirements, defining scope and objectives and formulating business solutions. This position is located in Cleveland, Ohio.

Responsibilities/Duties/Functions/Tasks:

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology
• Provide reporting solutions, including reports, on a scheduled basis. Ensure data is accurate and complete, meets the stated business need, and data is formatted in an easy to digest, actionable format
• Evaluate and prioritize needs regarding incoming client and internal department requests, make recommendations balancing management needs, client needs, and costs
• Respond to all requests, inquiries and scheduled tasks in a timely fashion to meet business and client needs
• Communicate with all levels of employees within the firm, external clients and vendors
• Validate requests and manage rules for account movement and execute inventory maintenance activities
• Maintain settings in the host system related to the successful processing of accounts - collections workflow, process automation, tables, codes, etc.
• Coordinates new client setup with management and/or relationship manager
• QA processes developed and implemented where needed, performed as scheduled, with a developed resolution/escalation process
• Manage small projects including tracking multiple deliverables
• First line Dialer support including basic troubleshooting, end user support, daily QA, user configuration, calling strategy support, settings in the host system
• Work closely with IT on projects, specifically where multiple systems (i.e. CSS IMPACT, Data Warehouse) are involved in a change, or where testing is needed of IT enhancements as they relate to collections/onboarding
• Research, document, assist in design for IT projects as they relate to Collections, including CSS implementation
• Cross trains with team members to enhance skills and support team functions.
• Generates report automation, template population
• Complete all required training applicable to assigned position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications:

• Bachelor's degree in Business, Finance, Computer Science, Mathematics, Information Technology, or a related field.
• 2 years relevant business analyst experience or an equivalent combination of education, training, and experience.
• Experience in MS Office Suite, SQL and Visual Basic.
• Knowledge of SQL database to develop queries and SQL statements to extract data.
• Ability to manage multiple competing priorities and time effectively to meet deadlines.
• Demonstrate strong oral, written and interpersonal skills to work in a team environment and build relationships with internal customers.
• In-office with hybrid potential after 6 months or determined by manager.

Compensation and Benefits:

• The expected compensation range is from $67,770 - $84,713 based upon experience
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

EEO Statement: Weltman is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.