Quality Assurance and Day Services Manager: Benhaven Residential

Reports to: Residential Division Director

Hours: 37.5 hours weekly

Status: Full-time, exempt

Schedule: Monday-Friday, flexible, possibly weekends as needed, on-call

Purpose of Position:

The Quality Assurance and Day Services Manager (QA/DS Manager) is a dynamic and fast-paced role that

provides consistency in the application of systems in the residential division as well as provide oversight,

development, design, and implementation of day supports to people supported in Benhaven’s residential

division. This position is a leader within the residential division. The QA/DS Manager is responsible for

ensuring quality standards and expectations are met, fostering a positive work culture, and nurturing both

staff and the people we support. With an emphasis on team-building, the QA/DS Manager will design and

implement purposeful and meaningful day supports in addition to providing oversight related to the

quality services provided in our residential division. This role requires creativity, insight, ability to

motivate employees, excellent communication, time management, and the ability to work with discretion.

Previous experience with DDS services delivery, HCBS services, and Person-Centered planning is required.

Benhaven is an Employment First agency, for those people supported residentially, if they are interested in

employment those folks will be support through Benhaven’s Career and Transition Services.

Responsibilities:

The following duties are assigned to this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Personnel:

o Serve as a leader on the Residential Leadership Team,

o Oversee and monitor compliance with the Relias Training Platform in collaboration with Human Resources

2. Licensing and Compliance:

o Develop a thorough understanding of DDS CLA and ICF regulations, service definitions, and

documentation requirements.

o Maintain a licensing system for each group home and act as a liaison with DDS regarding elicensing and QSR inspections.

o Submit DDS licensing packets and conduct pre-inspection audits.

o Review e-scores, Fire drills for consistency in application, following DDS requirements, Prompt

managers to complete e-scores as needed, submit e-scores to DDS

o Coordinate and submit plans of correction

o Participate in home inspections and review T-Logs to provide feedback.

3. Quality Assurance:

o Complete quarterly audits for each home focusing on key areas (Health & Safety, Personal

Achievement, Physical Plant, Staffing).

o Periodic reviews of Therap and ensure compliance with DDS policies

o In collaboration with the Residential Division Director, ensures consistency across all Benhaven

CLA homes.

o Audit day services

o Point person for all residential referrals and coordinate review team

o GER review and submission to DDS – escalating GER’s as needed

o Ensure Critical incident process is followed

4. Day Services

o Provide strategic direction to all people receiving day services through Benhaven in our

residential division,

o Ensure our day services are person center,

o People receiving day services are leading meaningful and purposeful lives through values and

preferred activities,

o Our employment and day services are meeting with requirements authorized by DDS,

o Develop day staff – hiring, developing schedules, training etc.,

o Ensure there is a clear understanding and division between day services and residential

services,

o Plan and implement recommendations made in the day services analysis,

o Work closely with Residential Managers to implement days services and structures,

o Continuously work on staying on top of cutting-edge services in day services,

o Attend regular meetings with the CEO and Residential Division Director.

Requirements:

• Proven experience in residential and employment/day services

• Has a strong understanding of DDS regulations, standards, policy, and practices.

• Strong organizational skills and the ability to multitask and prioritize.

• Excellent communication skills, both written and verbal.

• Experience with Relias Training Platform and other relevant software is preferred.

• Ability to work collaboratively within a team.

• Strong leadership abilities with experience in managing personnel and compliance.

Employee Incentives:

• Anthem Medical & Dental Insurance

• Long-term Disability (employer paid)

• Term-Life Insurance (employer paid)

• Voluntary Life

• Generous PTO

• EAP (Employee Assistance Program)

• Employee Discounts (Tickets-At-Work, Verizon, Alliance College discounts, etc.)

• Employee Referral Program

• Mutual of America 403b & 401a

• Professional Development

• Tuition Reimbursement

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to

finger, handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk and

hear. Requires good hand-eye coordination, arm, hand, and finger dexterity including ability to grasp, and visual

acuity to use a keyboard, operate equipment and read application information.

Benhaven, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act,

Benhaven will provide reasonable accommodations to qualified individuals with disabilities and encourages

both prospective and current employees to discuss potential accommodations with the employer.