Traveling New Patient Coordinator

Traveling New Patient CoordinatorWe are currently seeking a part-time (3 days a week) Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations. The New Patient Coordinator will be in the Durham Miami office Mondays + Wednesdays, and in the Cary St. Charles office on Thursdays.Position Overview:As a New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.Key Responsibilities:Conduct new patient consultations including: Office toursTreatment and financial overviewTaking initial records (photos, X-rays, etc.)Scheduling bonding and recall appointmentsSending patient and doctor correspondencePrepare and present bonding contracts: Set up contracts prior to bonding appointmentsReview financial agreements and collect paymentsPost payments, submit insurance claims, and set up auto-draftsMaintain and manage patient reports and appointment confirmationsSchedule ongoing maintenance and follow-up appointmentsMonitor and respond to office emailsSupport other administrative and clinical tasks as neededWhat We're Looking For:A positive, energetic team player with exceptional customer service skillsStrong organizational, planning, and communication abilitiesProfessional appearance and demeanorA patient-first mindset with commitment to excellent customer serviceThe ability to work collaboratively with team membersProficiency with dental software and general computer applicationsQualifications:High School Diploma or GED (required)1–2 years of dental experience (required)Orthodontic experience (preferred)NC X-Ray Certification (required)Ability to lift up to 15–20 lbs