Quality Assurance Analyst

Quality Assurance AnalystConducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirementsAssists with creating and updating standard operating proceduresPerforms monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policiesProvides policy clarification and technical support to center staffHelps with financial audits to include support services and worksite agreement contractsWrites, reviews, and/or updates quality improvement plan itemsOrganizes and participates in Administrative Quality Committee at a minimum of five per yearPresents consistent feedback to management regarding areas that need improvement - Recommends corrective action in weekly reports to Project DirectorFollows up on previously implemented corrective action plansMaintains client complaint log and ensure clients are responded to within 24 hours of contactEstablishes corrective action plans promptlyBachelor's degree in related field; Equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year for year basisMinimum three years' experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plansKnowledge of the principles, practices, methods, and techniques of Quality ManagementStrong communication and analytical skillsAbility to design and deliver presentations/programsFamiliarity with Microsoft Word, Excel, PowerPoint, and AccessAll your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.