Director PeaceHealth Medical Group Operations Specialty Care

Description

PeaceHealth is seeking a Director - PeaceHealth Medical Group Clinical Operations in Eugene, Oregon....

This Director will provide strategic and operational leadership for our Medical Specialty and Behavioral Health service lines throughout the Oregon region, with a primary location in Eugene, Oregon and regular collaboration and oversight supporting operations in Florence, Oregon.

In partnership with physician and advanced practice clinician leaders, this role is responsible for:

• Advancing patient access, quality, safety, patient experience, caregiver engagement, growth, and financial performance across multiple ambulatory clinics and specialty practices.
• Leading managers and operational leaders
• Translating organizational strategy into effective local execution
• Developing standardized practices that promote consistent, patient-centered care

Key responsibilities include driving operational excellence, leading performance improvement initiatives, ensuring regulatory and accreditation compliance, maintaining continuous survey readiness, and fostering a culture of collaboration and accountability across the region.

The ideal candidate is a proven healthcare leader with experience managing complex ambulatory operations, developing high-performing teams, and delivering exceptional outcomes for patients, providers, and caregivers.

Job Summary

Responsible for providing strategic and operational leadership for assigned ambulatory services across one or more specialties, departments, clinics, or geographic areas. In partnership with physician and advanced practice clinician leaders, establishes and executes plans to achieve access, quality, safety, patient experience, caregiver engagement, growth, and financial performance goals. Leads managers and other operational leaders, translates system and network strategy into reliable local execution, and develops standardized operating practices that support consistent, patient-centered care. Ensures quality and performance improvement activities meet established target conditions and that all areas of responsibility comply with applicable federal, state, and local laws, regulations, accreditation requirements, and organizational standards, including continuous survey readiness.

Essential Functions

• Serves as the accountable operational leader for assigned ambulatory services. Partners with physician and advanced practice clinician leaders, executive leadership, and key support functions to establish priorities and achieve strategic, operational, clinical, service, workforce, and financial goals.
• Translates system, network, and service-line strategy into annual operating plans, measurable objectives, and sustained execution across assigned clinics, departments, and programs. Leads implementation of enterprise and regional initiatives within the area of responsibility.
• Provides leadership, direction, coaching, and full employment authority for assigned managers and other operational leaders. Builds leadership capability, establishes clear accountability, addresses performance concerns, and leads talent development and succession planning.
• Oversees operating and capital budgets, financial performance, resource allocation, and business planning. Reviews performance and variances, implements corrective actions, and identifies opportunities to improve revenue, productivity, cost stewardship, and long-term sustainability.
• Leads access, capacity, scheduling, referral management, patient flow, care-delivery support, and operational standardization. Uses data to identify barriers, improve throughput, optimize provider and caregiver resources, and reduce unwarranted variation.
• Creates and maintains effective operational infrastructure, governance, systems, processes, and standard work. Clarifies decision rights, roles, escalation paths, and performance expectations across assigned services and partner functions.
• Partners with clinical leadership to advance quality, safety, patient experience, and clinical excellence. Ensures improvement priorities are translated into operational practice and that results are monitored, communicated, and sustained.
• Leads workforce planning for assigned services, including staffing models, recruitment priorities, onboarding, retention, engagement, leadership development, and effective deployment of caregivers and leaders. Aligns staffing and resources with patient demand and operational needs.
• Develops, evaluates, and implements new or expanded services, programs, practice models, and locations. Builds business cases that address community need, strategic alignment, volume, workforce, space, technology, capital, revenue, expense, and implementation requirements.
• Establishes and maintains collaborative relationships with physicians, advanced practice clinicians, caregivers, system and network leaders, hospital partners, and community stakeholders. Proactively resolves barriers and facilitates decisions that support coordinated care and organizational goals.
• Ensures regulatory, accreditation, policy, and organizational compliance for all areas of responsibility. Maintains continuous readiness and ensures leaders implement corrective actions when gaps are identified.
• Monitors and communicates performance using reliable data and defined measures. Leads continuous improvement to achieve measurable gains in access, quality, safety, operational reliability, patient experience, caregiver engagement, and financial performance.
• Performs other duties as assigned.

Qualifications (required unless otherwise stated)

• Education Level Field of Study Req/Pref Equivalency
• Bachelor's Degree Healthcare Administration, Business Administration, Nursing, Public Health, or related field Required
• Masters Degree Healthcare Administration, Business Administration, Nursing, Public Health, or related field Preferred

Experience

• Minimum of 7 years Progressive leadership experience in ambulatory healthcare operations, medical group administration, or a comparable healthcare setting
• Experience leading leaders and managing complex, multi-site, multi-department, or multi-specialty operations with accountability for operational and financial performance

Skills

• Demonstrated ability to lead through other leaders, build accountable teams, and develop talent in complex and changing environments.
• Demonstrated competence in operational, financial, workforce, and business planning, analysis, and performance management.
• Knowledge of ambulatory operations, access and capacity management, referral workflows, patient flow, provider practice operations, quality, safety, and regulatory requirements.
• Ability to use data to identify priorities, make decisions, communicate performance, and lead measurable, sustained improvement.
• Ability to build effective partnerships with physicians, advanced practice clinicians, operational leaders, caregivers, and system support functions, including success in shared or dyad leadership models.
• Excellent communication, facilitation, negotiation, change leadership, and conflict-resolution skills, with proficiency in standard business and analytical applications.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment and time spent on site in medical/hospital setting.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

The salary range for this job opening at PeaceHealth is $140,000 – $211,328 annually. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits
• expanded EAP and mental health program

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

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