Flight Operations Manager

The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Manager, Flight Training Performance is responsible for measuring and optimizing the efficiency and effectiveness of Alaska Airlines’ and Hawaiian Airlines’ flight training programs. This role oversees a Business Analyst and a Data Analyst, ensuring accurate data collection, analysis, and reporting on key training performance metrics. This role owns the performance measurement and decision-support framework used to evaluate training effectiveness, operational efficiency, regulatory compliance, resource utilization, organizational performance, and operational risk across Pilot Training Administration (PTA). Key Duties Leads the Flight Training Performance function, establishing performance measures, governance processes, risk coordination practices, and reporting structures that support PTA objectives. Develops and maintains key performance indicators, scorecards, dashboards, survey tools, and reporting systems that measure training effectiveness, operational efficiency, compliance, resource utilization, risk controls, and organizational performance. Evaluates pilot training performance and operational outcomes, identifying trends, risks, opportunities, and recommendations that improve training effectiveness, business performance, and operational decision-making. Establishes governance frameworks that ensure PTA processes are standardized, documented, measurable, controlled, accessible, and continuously improved. Owns the inventory and governance of PTA Standard Operating Procedures, work instructions, process maps, and operational reference materials, ensuring documentation remains current, consistent, accessible, and audit-ready. Establishes and maintains PTA knowledge-management standards that support documentation discipline, knowledge transfer, process consistency, and organizational continuity. Leads business process analysis, root-cause analysis, and continuous improvement initiatives that enhance effectiveness, efficiency, scalability, compliance, knowledge transfer, and customer service across PTA. Leads the PTA internal audit, quality review, and process compliance functions, coordinating corrective actions and supporting IOSA, (Federal Aviation Administration) FAA, Advanced Qualification Program (AQP), and other audit-readiness activities. Coordinates PTA participation in the Safety Management System, facilitates Safety Risk Assessments, tracks risk mitigation actions, and partners with Safety stakeholders to support organizational risk management. Maintains project and initiative governance processes, providing leadership visibility into project status, milestones, risks, dependencies, corrective actions, and organizational priorities. Oversees development of analytical models, forecasts, dashboards, survey programs, and decision-support tools that improve planning, resource allocation, performance management, and operational decision-making. Leads and develops a team of business analysis, data analytics, and performance professionals, establishing priorities, performance expectations, coaching plans, and development opportunities. Partners with leaders across Scheduling, Records & Qualifications, AQP, Training Operations, Flight Training, Safety, Finance, Information Technology, and other stakeholder groups to improve organizational performance and achieve business objectives. Job-Specific Experience, Education & Skills Required 5 years of experience in flight training, data analysis, or operational performance management. 2 years of leadership experience. Bachelor’s degree in Business, Aviation Management, Data Analytics, or a related field or 2 years in lieu of this degree. Strong interpersonal skills facilitating effective verbal and written communication at all levels in the organization. Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners. Ability to lead complex program efforts to completion while managing multiple objectives and tasks simultaneously. Demonstrated accomplishments in conducting complex analysis and cross-divisional projects to deliver results Proven track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others. Strong analytical and problem-solving skills. Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). Goal-oriented, with a bias for action and the ability to manage multiple projects in a fast-paced environment. Ability to execute actions through effective and transparent communication and provide performance results and feedback to all levels of the organization. Ability to remain focused on results while prioritizing competing goals and interests. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Experience in airline operations, pilot training, Flight Operations, AQP, Safety Management Systems, or FAA-regulated operational environments. Experience facilitating Safety Risk Assessments, risk reviews, operational change-management processes, or corrective-action tracking. Experience supporting IOSA, FAA, AQP, quality assurance, process compliance, or audit-readiness activities. Experience with Power BI, Tableau, or other business intelligence platforms. Lean Six Sigma, project management, business analysis, process improvement, quality assurance, or safety certification. Experience supporting large-scale system implementations, organizational integration efforts, or training management systems. Knowledge of FAA Part 121 training requirements and training management systems. Experience developing survey programs, employee or trainee feedback mechanisms, or voice-of-customer reporting tools. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range $120,400 - $180,600 / year Salary Details Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don’t typically hire at the top of the range. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To Implement This Policy, We Will Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; Ensure that employment decisions are based only on valid job requirements; and Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Employment Type Full-Time FLSA Status Exempt Regular/Temporary Regular #J-18808-Ljbffr