Front Desk Receptionist

Job Description

Job Description

Description:

Job Title: Front Desk Receptionist
Department: Administration
Location: Allentown, PA
Work Schedule: Full Time / In Person – Monday–Friday, 8:30 AM – 5:00 PM
Reports To: Office Manager

Physician and Tactical Healthcare Services (PATHS), LLC is committed to providing the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual while fostering a spirit of teamwork and collaboration. PATHS provides a comfortable and progressive workplace that supports both individual circumstances and organizational goals.

Founded in 2000, PATHS offers a broad range of accounts receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our four offices in PA, NJ, and DE are home to approximately 450 employees and serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

The Front Desk Receptionist supports PATHS’ mission by serving as the first point of contact for visitors, callers, and staff at the Allentown, PA office. This role ensures professional front-office operations, accurate handling of communications and administrative tasks, and contributes to a welcoming and organized workplace environment while maintaining confidentiality and compliance with company policies.

• Answer incoming telephone calls and direct callers to appropriate staff members.
• Greet visitors and maintain a professional, welcoming front-office environment.
• Provide callers with general company information, including office address, directions, fax numbers, and website details.
• Handle incoming and outgoing mail and deliveries.
• Monitor and maintain office supply inventory and notify management of ordering needs.
• Perform general administrative and clerical support duties as assigned.
• Maintain confidentiality of sensitive and proprietary information.
• Complete all required initial PATHS training (HIPAA, compliance, security, role-specific workflows) within onboarding timelines.
• Participate in required ongoing training and demonstrate ability to apply new information in daily work.
• Perform other related duties as assigned.

Required Skills & Abilities

• Bilingual (English & Spanish) Required
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to maintain confidentiality and professionalism at all times.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced office environment.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work independently and as part of a team.

• High school diploma or GED required.
• One (1) to two (2) years of office or administrative experience required.

• Prolonged periods sitting at a desk and working on a computer.
• Frequent interaction with staff, visitors, and vendors in an office setting.
• Occasional lifting of office materials up to 15 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
Screenings may include criminal background check and drug screening.
Employment eligibility will be verified through I-9/E-Verify.

Compensation: $15/hour (actual range provided in postings as required by applicable state pay transparency laws).

Benefits include:
Paid Time Off
Paid Holidays
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
401(k) Retirement Plan

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.