Assistant Golf Professional

Assistant Golf Professional In this role, you will be responsible for assisting in the management of daily golf and club operations, ensuring exceptional experience for members and guests. This position supports the Director of Golf and Head Golf Professional in all aspects of the golf operation including but not limited to tournaments, instructional programs, and overall golf services, while maintaining the highest standards of service, professionalism, and club culture. The Assistant Golf Professional will also assist in supervising golf staff, including scheduling, payroll, performance tracking, and staff training, to ensure a cohesive and high-performing team. Key Responsibilities Assist in the coordination and supervision of daily golf and club operations, ensuring smooth execution of member and guest services, tournaments, events, and instructional programs. Provide a welcoming, professional, and accommodating atmosphere for members, guests, and visitors. Manage and oversee golf cart operations, ensuring carts are clean, fully stocked, safe, and ready for use at all times. Oversee practice facilities, ensuring amenities are properly set up, maintained, and replenished throughout the day. Support golf instruction programs, including group clinics, private lessons, and junior development initiatives. Monitor pace of play on the golf course, ensuring adherence to club standards, rules, etiquette, and service protocols. Assist in tournament and event preparation, including logistics, scoring, staffing, and member/guest communications. Conduct basic club repairs and maintain accurate inventory of golf equipment, instructional materials, and supplies. Be knowledgeable about retail operations, including merchandising, inventory management, and sales assistance. Provide exceptional customer service, resolving inquiries, anticipating needs, and maintaining member satisfaction. Supervise golf staff, including scheduling, payroll processing, performance evaluations, and follow-up on assignments. Facilitate staff training, onboarding, and ongoing professional development to maintain a high-performing team. Monitor adherence to club policies, safety procedures, and service standards across golf operations. Collaborate with other departments to ensure seamless cross-functional operations and communication. Perform additional duties as assigned by the Director of Golf, Head Golf Professional or club management to support operational success. Qualifications Strong leadership and team-building skills, with the ability to motivate and develop staff. Excellent communication and interpersonal skills. High level of professionalism and strong customer service orientation. Ability to multitask efficiently and work effectively under pressure. Positive attitude, proactive approach to problem-solving, and a solutions-oriented mindset. Attention to detail and commitment to excellence in all operational and service aspects Class A PGA Professional or actively pursuing PGA membership. Minimum of three years of experience in golf operations, hospitality, or related industry preferred. Knowledge of golf rules, etiquette, and tournament operations. Experience with golf instruction and player development programs. Proficiency in Microsoft Office (Word, Excel) and golf management software. Experience supervising staff, managing schedules, payroll, and performance reviews. Ability to work in a fast-paced environment while maintaining high service standards. Strong organizational and administrative skills. Competencies For Success In The Role Teamwork: Works collaboratively with colleagues and other departments to achieve shared objectives. Customer Orientation: Anticipates and exceeds member and guest expectations in all interactions. Leadership & Staff Development: Provides guidance, training, and mentorship to team members while promoting a culture of excellence. Decision Making: Exercises sound judgment in operational and personnel matters, ensuring quality and efficiency. Time Management: Prioritizes and manages multiple tasks and responsibilities effectively under pressure. Problem Solving & Initiative: Identifies challenges, develop solutions, and implement improvements proactively. Attention to Detail: Maintains accuracy, consistency, and high standards in all service and operational duties Additional Requirements Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. High school diploma or equivalent required. Enrollment in PGA Professional Golf Management (PGM) program preferred. Class A PGA Professional or actively pursuing PGA membership. Ability to perform physical tasks including standing, walking, and moving continuously for extended periods (5+ hours per shift). Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds. Capability to operate golf carts, instructional equipment, and other club machinery safely. Ability to work in office and field settings, alternating between seated administrative tasks and active outdoor duties. Exposure to cleaning agents, chemicals, and golf course maintenance equipment with proper protective measures. Ability to stay calm and focused during the busiest of times. Ability to read, write, speak, and understand English; additional languages preferred. Benefits Competitive Pay Medical, Dental, and Vision Benefits 401k Contribution Paid Time Off and Paid Holidays Employee Meals, Referral Incentives, and Recognition Programs Professional development and upward mobility opportunities Work-Family Culture The Company's good faith estimate of the annual rate it expects to pay for this role is $72,384 and is based on applicable and specialized experience and location. North Shore Preserve