Clinical Operations Lead

Clinical Operations LeadSwish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone.A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios.Main Duties and ResponsibilitiesSuccessfully manage the RDAs at 4+ dental studios in the Austin area with minimal upper management oversightCover chairside as needed to ensure team successTravel to manage location or for coverage is requiredHelp fellow studios with duties/ coverage as neededMonitor and track KPI trendsTrack RDA goals and bonusesCollaborate with RMs and RDH trainer to work through intra-office issuesEnsure equipment is well maintained at each studioRecognize areas of development for staff to facilitate growth and ensure quality standards are metConduct ongoing performance reviews, provide written feedback at least once annuallyAddress patient complaints in an appropriate and professional manner, escalating concerns as neededMaintain a healthy work environment by supporting our culture and missionAdjust the schedule as needed depending on patient flow and overtime statusesCommunicate effectively and efficientlyPerform and analyze dental radiographs (x-rays) and scansObtain and update patient dental and medical history; ensure health history is updated for all returning patients at least annuallySterilize and disinfect instruments, equipment, and patient roomsProvide exceptional patient care throughout their visitExamine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygieneCollaborate with the clinical team to chart and code according to the ADA coding guidelinesContinuously increase dentistry knowledge and job skillsAdhere by State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental BoardMaintain and inventory supplies and equipmentEnsure the clinical space is cleaned in compliance with ADA guidelinesTeach patients appropriate oral hygiene strategies to maintain oral healthPerform various studio tasks that often require the use of a computerPerform duties in accordance to practice standards and The Dental Practice Act as it pertains to Registered Dental AssistantsParticipate in on- and off-site team-building activities/events with a positive attitude to build co-worker relationshipsMaintain a "team first" and "patient first" mentalityContinuously increase knowledge and job skillsTrain others on relevant job skills and knowledgeTravel to visit and maintain each officeOther duties as assignedSkills and AbilitiesFluent in English; verbal and writtenFamiliarity with dental terminologyBasic computer skillsAbility to travel around the Austin areaProfessional demeanorStrong interpersonal, people management and leadership skillsExcellent sales and customer service skillsAbility to remain organized and detail oriented in a fast paced environmentTime management skills with a proven ability to meet deadlinesAnalytical and problem-solving skillsAbility to prioritize tasks and to delegate them when appropriateHigh level of dental compliance knowledgeEducation and ExperienceHigh school diploma or equivalent requiredAssociate degree or higher preferred1+ years of people management experience required2+ years of experience in the dental field requiredTexas Registered Dental Assistant license is required2+ years of experience in a similar position is preferredExperience in OpenDental, Apteryx, and Modento preferredCPR and/or BLS certification preferredPhysical Demands and Work EnvironmentThis position may be required to sit or stand for long periodsThis position may be required to work more than 40 hours per weekThis position is in a clinical studio environment which can be noisy and distractingThis position may be exposed to infectious diseases and/or blood borne pathogensThis position may be required to handle sharp objectsThis position may be exposed to harmful chemicals and/or gassesThis position may be required to communicate with others to exchange informationThis position may require repetitive motions that include the wrists, hands and/or fingersThis position may require the operation of machinery and/or power toolsThis position may require the assessment of the accuracy, neatness and thoroughness of the work assignedThis position may require moving self in different positions to accomplish tasks in various environments including tight and confined spacesThis position may require medium work that includes moving objects up to 50 poundsSwish Dental is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.