SALES SUPPORT ADMINISTRATOR

Sales Support Administrator

At Total Fire Protection, our mission is simple, "Embracing Relationships, while keeping you safe, and delivering First Class Service." You won't just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.

Our company culture has been built on the foundation of our core values that define "Who We Are" and we hold each other accountable to these core values. Our five-alarm growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement. We place the priorities of our team first and our team members back it up through Do What You Say! execution. Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because we care about our team members, our customers, and our community.

Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.

Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Sales Support Administrator role will be to sell deficiencies and contract renewals. You will be directly responsible for coordinating with the Sales Team, Corporate Executives, and Management, plus various departments to submit and gain approval of proposals and contract renewals in a timely manner. The Sales Support Administrator will work as part of a team, utilizing a high touch approach comprised of regularly scheduled follow ups to gain these approvals within extremely tight deadlines. As the Sales Support Administrator, you will report directly to the Senior Director.

Essential duties and responsibilities:

• Live our values!
• Understand Total Fire Protection's strategy, business, and growth initiatives.
• Ensure timely recurring service and client retention by securing approvals for annual fire safety testing and inspection service contracts renewal.
• Securing approvals on subsequent repair quotes stemming from renewal testing and inspections to ensure client fire safety compliance.
• Execute the TFP follow up playbook and maintain detailed and up-to-date records of customer interactions and transactions in the CRM tool.
• Diligently monitor email and phone communications to ensure timely responses.
• Address customer inquiries and resolve issues with prompt and effective decision making.
• Provide product and service information to customers.
• Coordinate with internal departments to fulfill customer requests.
• Investigate and resolve customer inquiries, ensuring customer satisfaction.
• Develop and maintain strong, positive relationships with customers.
• Assist the sales team by providing relevant customer information and insights.
• Ability to review and interpret reports and documents to gain thorough understanding of job/project, enabling clear and effective communication with the customer.
• Actively contribute to Account Management, Compliance Management, and Contract Management, as necessary on assigned accounts, as determined by TFP.
• Provide feedback and suggestions to improve customer service processes and practices.
• General office administration.
• Other responsibilities and tasks, as assigned.

Requirements:

• Minimum two+ (2+) years professional experience in contract renewal sales administration and processing
• Meticulous attention to detail with excellent oral and written communication skills
• Highly competitive and results-oriented for personal and team production
• Robust research and analytical skills
• Discretion to maintain confidential information
• Excellent customer service skills
• Capacity to multi-task and work in a fast-paced, virtual, and dynamic environment to meet or exceed tight deadlines
• Capability to function independently in a team environment
• Proficiency in Microsoft Office including Outlook, Word, and Excel. NetSuite is an added plus but not required
• Career-oriented with outstanding organizational and interpersonal skills.
• Experience in the fire protection industry is a plus

Think you have what it takes to be a Total Fire Protection team member? Apply on our careers page to be a part of this dynamic organization! Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.