Internal Investigator

INTERNAL INVESTIGATOR: At Lexitas, legal support services rely on resourceful, detail-oriented professionals who uncover critical litigation information accurately. LOCATION: This is a full-time, on-site position based at our Kew Gardens office located at 80-02 Kew Gardens Rd, Kew Gardens, NY, 11415. PAY RATE: $25/hr. BENEFITS: Medical, dental, and vision coverage; 401(k) with company match; paid time off and paid holidays, company paid maternity, baby bonding and military leave. ABOUT THE ROLE Lexitas is seeking a highly organized and detail-oriented Internal Investigator to support our legal services team by conducting in-depth research and investigative work for civil litigation matters. This role plays a critical part in identifying record custodians, locating individuals, securing accident-related documentation, conducting social media investigations, and supporting the subpoena and records retrieval process. The ideal candidate thrives in a fast-paced environment, enjoys investigative research, and can manage sensitive information with the highest level of confidentiality. If you are analytical, resourceful, and motivated by delivering accurate results that support legal case outcomes, we encourage you to apply. Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally. KEY RESPONSIBILITIES Research and verify record custodian names, addresses, and locations to ensure accurate records requests and legal document preparation. Utilize investigative tools and databases, including LexisNexis and other research platforms, to locate individuals and relevant information. Obtain police reports, Accident Investigation Squad reports, and other public records related to client matters. Submit requests to state agencies and departments for accident reports and supporting documentation. Conduct social media and open-source intelligence research on claimants and related parties as requested. Prepare, issue, and support the processing of subpoenas, depositions on written questions, and related legal documents. Maintain and update company databases with custodian information, case details, client profiles, counsel of record, patient demographics, and order scopes. Communicate research findings through detailed confirmation reports provided to clients. Ensure timely notification and correspondence with clients, attorneys, and other parties involved in legal matters. Safeguard confidential medical and legal records while maintaining compliance with HIPAA and all applicable federal, state, and local regulations. Support departmental projects and perform additional duties as assigned. WHAT YOU'LL BRING A commitment to Lexitas Core Values, including Service Excellence, Positivity, Integrity, Innovation, Respect, Teamwork, and Diversity. Strong investigative and research skills with the ability to gather, analyze, and verify information from multiple sources. Proficiency with Microsoft Outlook, Word, Adobe Acrobat, Windows-based applications, and internet research tools. Experience using social media platforms and online databases for research purposes. Excellent organizational skills with exceptional attention to detail and accuracy. Ability to manage multiple priorities, meet deadlines, and perform well under pressure. Strong written and verbal communication skills with a customer-service mindset. Ability to work both independently and collaboratively within a team environment. Flexibility to adjust priorities and work occasional overtime as business needs require. Dependability, professionalism, and a strong commitment to confidentiality and data security. QUALIFICATIONS High school diploma or equivalent required. Minimum of two (2) years of customer service experience required. Experience in legal support services, records retrieval, investigations, claims research, insurance, or a related field preferred. Experience working in a multi-functional and multi-geographic environment preferred. Familiarity with legal records, subpoenas, public records research, or litigation support processes is a plus. Demonstrated ability to handle confidential information with discretion and professionalism. SUPERVISORY RESPONSIBILITIES This role is not a supervisor position. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS No travel expected for this position. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status. EOE Employer/Vet/Disabled. If you require reasonable accommodation in the application process, please contact Human Resources at View email address on click.appcast.io for assistance. #J-18808-Ljbffr Lexitas