Associate Software Developer (DevSupport)

Associate Software Developer (DevSupport) The Position: The Associate Software Developer – DevSupport position is responsible for supporting the ISNetworld application. As a member of ISN’s Product team, you will be exposed to managing tickets, using SQL to identify root causes of issues, and troubleshooting as needed. Who should apply? Bachelor’s degree from an accredited university Hands‑on experience in writing complex SQL queries to extract, validate and analyze data for root cause identification Knowledge of T‑SQL; writing queries, stored procedures, and functions Working knowledge of web development (ASP.NET web forms, MVC, C# or VB.NET a plus) Excellent verbal and written communication skills Ability to work well in a fast‑paced environment Solid analytical and problem‑solving ability Responsibilities & Duties Handle service requests from internal and external users in an efficient and timely manner Reverse engineer existing SQL code, data flow and logic Import and export data on production databases Troubleshoot the application to identify root causes of system behavior Analyze query performance and identify improvement areas Work with development, QA, business teams and at times directly with customers Provide outstanding service to all customers in every situation Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area. In‑office attendance up to two times per week for the first 90 days of employment. After 90 days, option to work remotely with at least one in‑person engagement required monthly. Benefits 100% company‑paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance Employee assistance program 4% retirement matching Long‑Term & Short‑Term Disability Coverage Paid time off: 0‑1 year – 15 day (pro‑rated first year); 1‑5 years – 20 days; 5‑10 years – 25 days; 10+ years – 30 days Holidays – 13 paid holidays Monthly cell phone reimbursement Complimentary parking space or monthly reimbursement for DART public transportation Team‑building activities and events, including quarterly kick‑off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed All benefits are subject to change with notice to the employee. All job offers will be contingent on successful completion of a drug screen and background check. ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr ISNetworld