Lead Medical Secretary

SUMMARY:
Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
Promotes continuous quality improvement in patient services and practice workflow
Responsible for front desk work allocation, training and problem resolution
Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
Collects patient balances, copays, and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
Assists patients with Kiosk sign in
Monitors and orders administrative supplies to ensure proper inventory
Complies with OSHA and DOH standards
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned
MINIMUM QUALIFICATIONS:

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: