Retail Sales Associate

Retail Sales Associate

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, EMS has the perfect role for you! As a Sales Assistant (10-15 hours per week, including weekend availability), you'll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you'll represent our brand with pride and enthusiasm while prioritizing health, safety, and wellbeing.

Team Collaboration: Work harmoniously with your colleagues, fostering an inclusive and supportive team environment. Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals. Share knowledge and skills to support and train both new and existing team members.

Operational Excellence: Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures. Accurately process transactions, handling various payment methods with efficiency. Keep the sales floor clean, organized, and visually appealing, ensuring products are attractively displayed and fully stocked. Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice. Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement: Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions. Address customer inquiries and concerns promptly and professionally, ensuring a positive experience. Represent the EMS brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance: Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace. Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is committed to delivering outstanding customer service. Passionate about retail and eager to share that enthusiasm. Excellent communicators with a friendly and approachable demeanor. Energetic, driven, and determined to complete tasks effectively. Team players who are reliable and trustworthy.

What's in it for you? Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports. A stable, successful and supported environment. Length of service awards.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

About EMS: At Eastern Mountain Sports, we're passionate about equipping adventurers with the gear they need to explore the outdoors. From hiking and climbing to skiing and paddling, our high-quality, sustainable products are designed to handle every journey—whether it's a weekend in the mountains or an everyday adventure closer to home. As a team, we share a deep love for the outdoors, a commitment to outstanding customer service, and a drive to inspire others to get outside. We believe in teamwork, value individuality, and foster an inclusive workplace where diverse perspectives fuel innovation and success. Whether you're helping customers find the right gear in-store, developing products that stand up to the elements, or driving strategy behind the scenes, every role at EMS plays a part in our mission. If you're excited about the outdoors, retail, and making an impact, we'd love to hear from you! Apply Now

Our Hiring Process: Stage 1: Applied Stage 2: Interview Stage 3: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest