Community Specialist

Who is The Arena Group?

The Arena Group is more than a property management company - we're dedicated to delivering best in class service for our Investors & Residents. With 2,200+ student beds under management across standout communities like Barracks Townhomes , The Harbor , Charleston Mills , and University Heights , we bring style, service, and unmatched student living to the heart of Bryan-College Station. We're on a mission to hit 10,000 beds by 2033 - and we're looking for team members who want to grow with us.

As a Community Specialist , you're not just another warm body to fill a seat - you're a hype person, hospitality driven, and the friendly face future residents can count on.

Why The Arena Group?

At The Arena Group , we're not just managing properties - we're creating joy in life's milestone moments. With over 2,200 beds under management in Bryan-College Station, our full-service student housing communities - including The Barracks Townhomes , The Harbor , Charleston Mills , and University Heights - Active Communities that Feels like Home, and a sense of belonging that defines the student experience that we call Placemaking.

Our niche is clear: Full-Service Student Housing Communities
Our vision is bold: grow to 10,000 beds by 2033.

We live by a set of core values that drive everything we do:

• Optimistic Grit - Get creative, get excited, get moving
• Own It - High performers crave accountability and take full responsibility
• Good Vibes - No ego, no drama, just joy and positivity
• Serve Relentlessly - It's not you vs. them, it's us vs. the problem
• Crush It - Fail Fast, Learn, Grow, Repeat

When you join The Arena Group, you're stepping into a culture that pushes boundaries, celebrates wins, and supports your personal and professional growth.

If you're ready to crush it , grow fast, and make an impact while having fun , there's no better place to start than right here - with us.

Key Responsiblities

• Lead & Lease Performance Tracking
  Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision-making through accurate, timely data reporting.

• Next-Level Customer Experience
  Deliver exceptional, solution-focused service at every touchpoint-whether in person, over the phone, or online-to elevate resident satisfaction and drive renewals and referrals.

• Leasing Tours & Follow-Up Excellence
  Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships.

• Content Creation & Social Engagement
  Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents.

• Resident & Prospect Event Engagement
  Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences.

Qualifications

• Educational Foundation
  High school diploma or equivalent required. Bonus points if you're studying marketing, communications, real estate, or hospitality.

• Customer Service Oriented
  Whether you've worked retail, been a campus tour guide, or crushed it in the food service game - if you've got people skills, you've got our attention.

• Confident, Clear Communicator
  You know how to make someone feel welcome - in-person, over the phone, or via text. You're persuasive, professional, and passionate.

• Socially Savvy & Content-Ready
  Got a creative eye and a steady hand for TikToks, Instagram Stories, or resident reels? Perfect. You'll help capture the energy of life at our communities.

• Detail-Oriented & Deadline-Driven
  You can juggle follow-ups, track leads, and support your team during move-in, events, and leasing crunch time.

• Team-First Mentality
  Our success is built on collaboration. You show up with a good attitude, a willingness to learn, and support your team however you can.

• Tech-Comfortable
  Proficient with Google Workspace or Microsoft Office. Any experience with leasing platforms (like AppFolio, Entrata or RealPage)? Even better - but we'll train you. Bonus points for AppFolio.

• Reliable & Ready
  You have reliable transportation to and from the property and can work occasional weekends, attend weekly team meetings, and are available during our Make-Ready (Turn) Period, which is July 19 - August 15th.