Tier II Technical Support Specialist_

Tier II Technical Support SpecialistAre you an experienced IT professional who enjoys solving complex technical problems and being the go-to resource when Tier I support needs backup? We're looking for a Tier II Technical Support Specialist to join a growing nonprofit organization in Kern County.This is a great opportunity for someone who enjoys hands-on technology, digging into tougher technical issues, and supporting a broad IT environment. You'll handle escalated support requests, troubleshoot systems and network issues, assist with upgrades and projects, and help keep critical technology running smoothly.Why You'll Want to JoinDirect-hire opportunity with excellent benefitsCareer advancement and professional developmentExposure to a broad range of systems and technologiesOpportunity to participate in IT upgrades and technology projectsSupportive, collaborative IT and leadership teamCommunity involvement and volunteer opportunitiesPositive, employee-focused cultureWhat You'll DoProvide Tier II technical support for escalated hardware, software, network, and application issuesTroubleshoot Windows workstations, user accounts, connectivity, printers, peripherals, and other end-user technologySupport Microsoft technologies, networks, servers, telecommunications, and business applicationsDiagnose and resolve more complex technical issues escalated from Tier I supportAssist with system upgrades, deployments, implementations, and IT projectsSupport the reliability, performance, and security of systems and technology environmentsDocument technical issues, resolutions, and support proceduresIdentify recurring issues and recommend improvements to reduce support needsServe as a knowledgeable technical resource for users and other IT team membersWhat We're Looking ForExperience troubleshooting hardware, software, connectivity, and user-access issuesAbility to independently investigate and resolve complex technical problemsStrong communication and customer service skillsProactive, dependable, and comfortable working across multiple technical priorities