Front Desk Manager

Job Description

Job Description

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Life as a Front Desk Manager:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

What we're looking for:

• Bachelor of Science degree in hospitality or related field
• Minimum of 1 year experience as a front desk manager
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

What to expect in your first few months:

First, you will coordinate with the management team to better understand front desk operations of the business. Then, you will connect with the front desk team and display leadership to create a positive example for guest relations to provide excellent customer service. From there, you be required to greet and welcome guests, tend to their questions and complaints, manage booking and ensure reception area is professionally maintained. As your work progress, your role will play a big part in providing exceptional customer service and strong leadership.

The perks working for us:

• People-first culture
• Travel discounts at hotel partners and franchises
• Paid time off
• Participation in our Wellness program
• Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits

How to apply:

Join us! Submit your application online!