POS Support Analyst Must have POS Support experience - Seattle, WA

POS Support AnalystLocation- Seattle, WADuration – one yearJob Description:• The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.• Critical thinkingo Triage and analysiso Independent issue resolution• Microsoft Windows Troubleshooting – Windows 10§ Installation issues§ Maintenance issues§ Configuration issues• Store Network Troubleshooting§ Identifying network configuration issues§ Understanding the basic network configuration for the store• Hardware Troubleshooting§ Understanding of POS hardware and components (CPU, memory, etc.)§ Peripheral devices (Digital Order Manager, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces§ Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.• Communication§ Building trust & rapport with Store Partners§ Determining the store partner's level of expertise§ Work with rest of the PoS SMEs in the team§ Communicate issue resolution• Ticket Management§ Accurately documenting root cause of issues§ Experience in ticketing tools like Remedy/SNOWMust Have:• Good interpersonal skills, working with non-technical resource to resolve technical issues.• Call Center / Helpdesk experience• Networking Skills· POS Support Experience• Computer Hardware Troubleshooting experience• Ability to work independently• Willing to work during weekends on rotation basisNice to have• Experience with Drive through technologies.• Release & Deployment tools and process