Customer Service Specialist

Customer Service Specialist

We are looking for a Customer Service Specialist to join our Agricultural Solutions team supporting our BASF | Nunhems vegetable seeds business in Parma, ID. As a Customer Service Specialist, you will support domestic and international sales efforts by ensuring the effective execution of customer service, sales support, and administrative processes that contribute to customer satisfaction. You will serve as a key liaison between customers, the sales network, and internal stakeholders, helping facilitate the activities required to support business operations. In addition, you will provide administrative support to the Regional Head of Customer Service while maintaining the flexibility to support master data and traffic functions as needed.

During your shift as a Customer Service Specialist, you will...

• Lead customer and sales support activities by ensuring you will initiate, manage, and follow up on customer orders throughout the order management process.
• Resolve order-related challenges by actively seeking solutions when organizational constraints prevent customer expectations from being met.
• Maintain effective communication across internal and external stakeholder groups by ensuring you will provide information regarding processes, delays, requirements, inventory availability, shipping status, and related operational matters.
• Support the Regional Head of Customer Service by providing administrative assistance and helping monitor and develop key performance indicators (KPIs).
• Serve as a trained backup resource for Master Data activities when needed.
• Provide backup support for Traffic operations when required by applying established procedures and guidelines for inbound and outbound shipments.

Hold a High School Diploma as a minimum educational requirement. Additionally, a Bachelor's Degree or some college education is preferred. Have 2+ years of experience in Customer Service, Traffic/Logistics, or an upper-level administrative support role. Possess strong analytical and interpersonal skills that enable you to effectively support customers, stakeholders, and internal business partners, as well as demonstrate excellent written and verbal communication skills. Are capable of moving fluidly between multiple roles and responsibilities while effectively managing ambiguity. In addition, you will be expected to handle multiple responsibilities simultaneously and adapt to changing business priorities. Have strong technical proficiency in Microsoft Office applications and experience working with ERP systems. Are able to travel up to 5%, mostly domestic.

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call View email address on click.appcast.io. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.