Account Executive, Ticket Sales

Job Description

Job Description

Job Title: Account Executive, Ticket Sales
Department: Rockford IceHogs Business Operations
Reports to: Manager, Ticket Sales
Location: This position is 100% in-person and is based in Rockford, IL.
Hours: Standard business hours are 9:00 am - 5:00 pm / Monday - Friday. However, all positions require non-traditional hours (nights, weekends, holidays) based on the event schedule.
Status: Full-Time, Exempt
# Direct Reports: None
Compensation: The budgeted salary for this role is $37,500.

The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. ? All individuals, regardless of personal characteristics, are encouraged to apply. ? All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Role Summary:

The Account Executive, Ticket Sales, is a full-time position. The ideal candidate will be a highly energetic and self-motivated individual that will work with the Ticket Sales Team to fulfill annual Season Ticket Member and Group ticket sales strategies.

Primary Responsibilities:

• Use persuasive sales techniques to sell season ticket packages, group outings, premium suites and experiences.

• Develop new business and potential customers through prospecting, following up on referrals and networking.

• Present package offerings in person or virtually.

• Engage with fans and customers in-arena during games to provide high level customer care.

• Prospect potential new sales while working game activation activities.

• Build quality fan data through maintaining detailed notes and customer information in sales databases.

• Research latest industry trends to accumulate the knowledge to be a successful sports marketer in the industry.

• Other duties and responsibilities as required.

Qualifications & Requirements:

• Bachelor's degree in business or a related field.

• One or more years of professional selling experience is preferred.

• Ability to engage and interact with current and prospective clients and fans.

• Desire to work in a fast-paced, fun environment.

• Ability to problem solve and deliver high end customer services.

• Uphold and demonstrate organizational values at all times: Integrity, Curiosity, Empathy, Collaboration & Originality.

• Ability to foster a positive team culture, work well and collaboratively with others.

• Demonstrate excellent personal motivation and persistence to overcomes obstacles.

• Strong verbal and written communication skills.

• Proficient in ticketing systems, Microsoft Office Suite to include Excel, Word, PowerPoint, and other computer skills required.

• Knowledge of Ticketmaster Archtics and Salesforce CRM is preferred.

The Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.

The Rockford IceHogs’ goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.