Loss Mitigation Specialist
$22 per hourRobert Half
Job Description
Job Description
Consumer Collections Representative – Loss Mitigation | Mortgage Services
Location: Tempe, AZ (100% On-Site | Near Rio Salado Pkwy & Loop 101)
Pay: $22/hour
Job Type: Full-Time | Temp-to-Hire
Industry: Mortgage & Financial Services
Robert Half is hiring a Consumer Collections Representative – Loss Mitigation for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services.
This full-time, temp-to-hire position offers paid training, consistent hours, career growth, and excellent benefits upon permanent hire . The role is based in a modern, high-volume call center environment and is fully on-site.
About the Role
As a Loss Mitigation Collections Representative , you will make handle a mix of inbound and outbound calls to and from mortgage customers who are more than 60 days past due on their payments. You will speak with customers in a professional and empathetic manner, gather and document financial information, and help present possible financial solutions based on their specific situation.
Key Responsibilities
- Handle high-volume inbound and outbound calls related to delinquent mortgage accounts and payment collection
- Communicate professionally and empathetically with customers regarding past-due mortgage payments
- Gather, review, and enter relevant financial information accurately into internal systems
- Explain potential repayment or financial solution options based on customer circumstances
- Document all customer interactions thoroughly and accurately
- Follow compliance, quality, and customer care standards
- Participate in ongoing training, coaching, and performance development
Schedule
Full-Time – 40 hours per week
Monday–Friday:
- Spring/Summer: 9:00 AM – 6:00 PM
- Fall/Winter: 10:00 AM – 7:00 PM
Mandatory Monthly Saturday Rotation:
- One half-day Saturday per month
- Typically 7:00 AM – 11:00 AM or 8:00 AM – 12:00 PM, depending on the time of year
Training Schedule:
- First 4 weeks of corporate classroom training: Monday–Friday, 8:00 AM – 5:00 PM and 7:00am -4:00pm
Qualifications
- Prior customer service experience in a call center setting required
- Strong communication and problem-solving skills
- Collections experience is a plus, but not required
- Comfortable working fully on-site Monday–Friday
- Availability to work one mandatory Saturday per month
- Interest in learning the mortgage industry and growing within a structured environment
Why Apply?
- Paid training provided
- Full-time, stable schedule
- Opportunity to grow within mortgage and financial services
- Supportive team environment with coaching and development
- Excellent benefits upon permanent hire
- Strong entry point into a growing industry
Apply today if you’re ready to join a stable company, develop your skills, and build a long-term career in mortgage services.
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