Desktop Support Specialist (MAC and Windows)

Tier 1 / Service Desk Support Engineer (Windows and MAC) New York City (4 days onsite) We’re working with a fast-paced, high-performing environment looking for a sharp, polished Service Desk / Tier 1 Support Engineer who can do far more than follow a script. This role is ideal for someone who thrives in real-world troubleshooting environments, can think critically under pressure, and genuinely enjoys solving technical problems for end users. You’ll support a mix of Mac and Windows environments while working closely with employees across the business, including high-touch users and leadership teams. What They’re Looking For 5+ years of hands‑on IT support experience Strong experience supporting both macOS and Windows environments Ability to troubleshoot independently and make sound technical decisions quickly Excellent communication and customer service skills Experience supporting hybrid office environments and end‑user productivity tools Comfortable handling escalations, ambiguous issues, and fast‑moving situations Big Plus Experience Mobile Device Management (Intune and/or JAMF) Microsoft 365 / Entra ID Endpoint troubleshooting and device lifecycle management Conference room / AV support The Right Personality This is not a “read from the knowledge base” type of role. They want someone proactive, resourceful, technically curious, and calm under pressure. Someone who can walk into a situation, assess the issue quickly, and own it through resolution. Strong culture fit and professionalism matter just as much as technical ability. #J-18808-Ljbffr Gambit Technologies