Quality Assurance Investigator (HP III) - Wheat Ridge Regional Center

Quality Assurance InvestigatorThis position requires a minimum of five days in the office.The Quality Assurance Investigator will ensure that the agency is in compliance with all agency, department, state, and federal laws, rules, and regulations that apply to individuals of this agency in protection of their human/civil/legal rights and the development and implementation of the highest quality of services for persons served. The position participates in the agency's investigation processes for all reports of critical incidents, serious injuries, abuse, neglect, exploitation, and mistreatment. This position is also responsible for advocating for the Rights of Persons Served to agency personnel. Additionally, the purpose of this position is to perform program quality functions, which ensure program integrity and prepare the organization for licensure and recertification surveys.Additionally, as a Quality Assurance Investigator, you can expect to:Independently conducts investigations in compliance with standards and state and federal rules and regulations regarding violations of the rights of persons served; writes analytical, factual reports related to this process; is responsible for investigative practices including notification to regulatory agencies and law enforcement agencies and interprets guidelines to meet reporting requirements to the Colorado Department of Public Health and Environment (CDPHE), Colorado Dept. of Human Services, Adult Protection Services (APS), and Law Enforcement. Reviews (LE) recommendations of investigations with the management team for their development of action plansDuring the course of investigation, this position is required to complete an onsite visit to the location, interviewing witnesses/reporting parties/alleged perpetrators/victims/subject matter experts, gather and review documentary and demonstrative evidence, weigh evidence, and draw conclusions. Ensure scanned investigation attachments (such as photos or equipment) are properly named and uploaded to the shared team drive to preserve data integrity and digital chain of custodyEnsure that physical evidence (e.g., failed equipment components) is secured, logged, and immediately stored in the designated storage area to maintain a strict chain of custody. Conduct comprehensive follow-up reports for serious incidents that do not meet the criteria for reporting to APS, LE, and CDPHEEnsures compliance with rules, regulations, and laws by receiving reports of critical incidents and abuse from staff, persons served, families, etc., determining the level of investigation required, and interpreting guidelines to meet reporting requirements to the Colorado Department of Public Health and EnvironmentReviews agency Incident Reports to determine the need for investigatory follow-up and prioritizing urgent needs. Documents all actions/follow-up in the Quality Assurance Database daily. The work of this position is highly time-sensitive due to various reporting deadlines and ensuring resident safety. This position needs to be able to respond to multiple work locations quickly, often in the same day, to be able to triage referrals timely and meet reporting deadlinesResponsible for the agency's program quality/quality assurance function. This position is a part of a team of Quality Assurance staff who are responsible for the agency's General Event Record Management system. This position reviews all General Event Records (GER) submitted at the agency. This position is responsible for resolving discrepancies where General Event Records (GER) or front-line documentation lack critical evidence of Active Treatment (ATX), person-centered supports, or adherence to the person supported's behavior plan/treatment plansEstablish standards and evaluate the effectiveness of training to professionals and para-professionals on the protection of the rights of persons served; prevention and reporting responsibilities for abuse, mistreatment, neglect, and exploitation; mandatory reporting; and general event reporting. The training provided may be as part of a curriculum, on the spot or as needed on a case-by-case basisPrepares documents for review by the Human Rights Committee (HRC), presents these reports to the committee, and answers on-the-spot questions from the committee about the investigation reports and action plansOther duties as assigned.Experience Only:Six (6) years of relevant experience in an occupation related to the work assigned to this positionORA combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.Conditions of Employment:This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, TRAILS (child abuse/neglect database system check), Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)Shift Work – WRRC is a 24/7 facility. Person in this position must be available to work any shift, any day, and/or any area to meet Agency needs.Successful completion of Labor Relations Alternatives training in Conducting Critical Incident Investigations, Weighing Evidence & Drawing Conclusions and Investigative Report Writing. If the candidate does not already have this training, the candidate must complete the required coursework within 6 months of hire.Other: TB Testing, Influenza, and other vaccines as required by the State of CO. After-hours consultation on a rotating basis, approximately one week every eight weeksThis position may need to respond after hours, including on the weekends, to assist with urgent investigations. The business need is not frequent, but does happen on occasion.This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.Travel: WRRC is a 24/7 facility with multiple site locations. This position requires prompt travel between multiple work sites as operational needs dictate; this could mean traveling between multiple locations in a single day utilizing the employee's personal vehicle.Other Conditions of Employment specific to ProgramFormer State employees who were disciplinarily terminated or resigned in lieu of termination must:Disclose that information on the application.Explain why the prior termination or resignation should not disqualify you from the current position.Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.Preferred Qualifications & Competencies:Relevant years of state service experience.A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.Supplemental Questions Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.You or your representative must sign and submit the official appeal form for review.You can find the official appeal form here (Download PDF reader).You must be deliver the official appeal form to the State Personnel Board:By email (View email address on click.appcast.io), orPostmarked