Room Attendant

Job Description

Job Description

SUMMARY

The primary responsibilities of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety/security procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards

Room Attendant Duties

• Greet all guests (both internal and external)
• Thoroughly clean and re-stock guest rooms per 8 hour shift.; time allotted per room is based on the hotels standard of 30 minutes per departure room
• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
• Remove all trash and dirty linen from all guest rooms.
• Keep hallways, public areas, and closets clean, neat, and vacuumed.
• Prepare housekeeping cleaning cart for next day’s use.
• Responsible for timely and proper cleaning of guest rooms on a daily basis.
• Make beds
• Vacuuming.
• Dusting
• Room setup.
• Cleaning guest bathroom up to hotel standards
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain storage closets, ensuring all dirty linen and trash is removed daily.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED required.
• No experience necessary, but previous experience is helpful.
• Must be a team player.

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in small group situations to customers and other employees
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time
• Reaching above shoulder heights, below the waist or lifting as required to store materials
• Proper lifting techniques required
• Lift, carry, push, pull, or otherwise move objects over 50lbs
• Ability to use various EQP, vacuum cleaners
• Work independently with limited supervision.
• Must be able to work with various cleaning solutions.
• Physically able to do cleaning, lifting, bending for extended period of time