Patient Care Coordinator Bilingual Preferred

Patient Care CoordinatorOrtho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!Essential Duties and Responsibilities:Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiriesOptimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashionMaintain patient accounts by obtaining, recording, and updating demographic and financial informationSchedule patient appointments at the end of the visitMaintain open communication with pre-cert team regarding orders for daily patientsTracking and follow-up with patient cancellations and no showsPerforming daily audit of tasks assignedChecking patients in by EMR and verifying demographics and insurance informationFollowing up on outpatient referrals and surgical referralsProvides the patient with printout of appointmentsOther duties as assignedQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HIPPA and OSHA compliance; promote a safe work environment at all timesExcellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the caseCaring demeanor toward patients and co-workersClinical knowledge and familiarity with medical terminologyWorking knowledge of computers, fax, copiers and other technologyStrong knowledge and understanding of electronic medical records softwarePrior medical receptionist experience, preferably in an orthopedic setting is a plusStrong administrative skills, with attention to detail in accuracyBilingual (English/Spanish) is a plusEducation/Experience:High School Diploma or GED requiredAssociate or higher degree preferred1 year medical front desk experienceCustomer service backgroundOur Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 20 pounds at times.Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or state law.