Automotive Service Advisor / Writer (dealership experience required)

Volvo Cars Danvers is looking for an experienced Automotive Service Advisor / Writer to join their busy store. About Us: We are part of the Village Automotive Group. Village Automotive Group consists of several award-winning stores spanning Greater Boston (and now Colorado), representing brands such as Audi, Porsche, Volvo, Polestar, Koenigsegg, McLaren, Aston Martin, Lamborghini, Maserati, Honda, GMC and CDJR. We have been the trusted name by the community for over 60 years. Our success flows from our owner's philosophy that a successful retail business starts with satisfied employees. By creating a family environment where people enjoy going to work, our employees feel emboldened to provide quality service that often goes above and beyond. Job Type: Full Time Pay: $85,000-$115,000 Responsibilities Greet every customer that enters our facility with hospitality and respect Obtain the customers’ and their vehicle’s information Determine and recommend needed maintenance, repairs and services based on the vehicle information and history Answer technical questions about vehicle problems, warranties, services, and repairs Oversee service orders & related documentation Set service appointments and assign tasks to service department employees Manage the store’s workflow and delegations to the service technician team Communicate and update customers on the progress of their vehicle Build long-term relationships between the store, yourself and the customer Qualifications 3+ years of automotive service advisor experience required 21+ years old Valid driver’s license with good driving record Proficient in using computer systems and software applications Excellent communication and interpersonal abilities Strong organizational and time management skills Attention to detail Team oriented Ability to bend, move, lift and physically perform duties in the scope of this position Benefits Competitive Compensation Health & Dental Insurance — 50% company paid, no deductible option available Vision Insurance 401(k) Plan with Generous Company Match Paid Time Off / Vacation Time Life and Disability Insurance Flexible Spending Account Employee Purchase Program / Discount Wellness Programs Company-Paid Outings Weekly pay Employee Referral Bonus Work-Life Balance Small Business / Family Oriented Culture Large Loyal Customer Base We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.