CDPH Laboratory Support Lead

Job Description and Duties

The incumbent works under the general direction of the Information Technology Manager I and supports the California Department of Public Health’s mission by delivering advanced technical expertise in virtual desktop infrastructure, cloud platforms, and laboratory application hosting. In this role, the Information Technology Specialist II (ITS II) independently performs expert-level engineering, configuration, and lifecycle support for laboratory applications deployed in CDPH’s virtual, on-premises, and cloud environments. Responsibilities include developing secure virtual desktop templates, administering identity and access management controls, monitoring and optimizing systems, producing technical documentation, coordinating SCCM/MECM deployment workflows, and mentoring technical staff. The position also collaborates closely with laboratory programs, IT teams, and external partners to integrate modern technologies, enhance security, and ensure reliable and efficient laboratory system operations aligned with CDPH’s modernization strategies, and leverage AI tools including GenAI, AI, Machine Learning, and automation applications and services supplied by the Department to streamline the complete IT project management lifecycle.

The ITS II performs duties in the System Engineering, IT Project Management, and Client Services domains.

Travel, up to 20%, to remote CDPH program laboratories and specialized laboratory sites may be required, including occasional overnight stays.

The following Pay Differential is applicable to this position:

• Pay Differential 13. Upon appointment to this position in the Contra Costa county, employees shall receive a 5 percent pay differential. If an employee transfers out of an eligible location or classification the differential shall be rescinded.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and  start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(535931)  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email  View email address on calcareers.ca.gov  for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or,  a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated expertise in server infrastructure and cloud platforms (Azure and hybrid) supporting laboratory workloads.
• Hands-on experience administering virtual desktop environments (VDI/Cloud PC), including building secure templates and automation scripts for streamlined deployment.
• Proven competency with SCCM/MECM packaging, deployment, compliance baselines, patching, and troubleshooting.
• Strong knowledge of endpoint configuration and management tools (e.g., MECM, Intune) for desktop modernization and remote-access workflows.
• Ability to design, review, and evaluate software architectures for technical and operational feasibility in lab and remote environments.
• Experience leading VM lifecycle management, configuration management, and release processes to maintain uptime, performance, and security.
• Proficiency with identity and access management (IAM)—Azure AD/Microsoft Entra ID, conditional access, privileged access enforcement, and role-based access control (RBAC).
• Effective communication skills, both verbal and written.
• Ability to develop and maintain effective and cooperative working relationships across all levels of government.
• Ability to collaborate effectively with a variety of stakeholders.
• Ability to work independently with little or no guidance.
• Ability to lead a team to complete projects.
• Ability to plan and work under pressure to meet work demands.
• Ability to adapt to changing priorities.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions:

Please provide a one-page Statement of Qualifications (SOQ) outlining how your education and experience address the duties outlined in the duty statement as well as the desirable qualifications listed within this job posting.

Please include experience in: (1) administering complex enterprise systems in virtualized environments and Azure cloud services environment using tools such as Microsoft PowerShell scripting, (2) implementing SCCM/MECM packaging, compliance baselines, and patching, (3) managing server infrastructure, VM lifecycles, configuration management, or high-availability workloads, (4) investigating security events, reviewing audit logs or respond to incidents, (5) administering all functions of Active Directory, and (6) leading or coordinating IT projects involving multiple teams or vendors.

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ will be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting .  Any applications received that  do not provide a written response to the SOQ may be rejected .