Operations Manager Trainee

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Job Description :

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings customer retention and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations Asset Management Sales Quality and Rental Management. This program is fast-paced and touches every aspect of the business this role you will acquire proven industry knowledge skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within based on performance. The ideal path of progression in this role is an Ops Supervisor.

Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train!

This job requires a completed 4-year college degree!

Location: Dracut MA

Schedule: Monday - Friday

Hours: 7:00am - 3:30pm

Salary: Paid weekly

Work schedules are subject to change as the trainee progresses in the program.

Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface proactive customer management issue resolution and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance Asset Management Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up breakdowns and vehicle status updates; oversee Technician work planning for efficiency training and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices Required.
• Strong verbal and written communication skills Required.
• Instills commitment to organizational goals Required.
• Capable of multi-tasking highly organized with excellent time management skills Able to prioritize work Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment Required.
• Strong mechanical skills Required.
• Effective interpersonal skills Excellent influencing skills Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors). Required.
• Ability to work independently and as a member of a team Required.

Qualifications

• Bachelors Degree Required.
• 1 year or more in customer service with issues resolution experience Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced Required.
• Basic understanding of Business Finance controls and metrics Beginner Required.

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Job Category

Operations and Support

Our Culture & Commitment :

At Ryder youre trusted to make an impactwhile enjoying room to grow and having a voice thats heard. Our culture is built on respect collaboration and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

$60000

Maximum Pay Range :

$60000

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at or.

Current Employees :

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

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Required Experience:

Manager