Senior System Billing Administrator

Senior System Billing Administrator Hourly Rate: $28.00 to $30.00 depending on experience. Location: Lake Forest, CA headquarters. Company: Toshiba America Business Solutions, Inc. (TABS) has an excellent opportunity for a Senior System Billing Administrator at our Lake Forest, CA headquarters. Summary Responsible for service contract set up, monitoring and billing assessment of multiple programs related to Toshiba's ESS & National Account Clients fleet of devices. Ensure billing records are set up and invoiced accurately and promptly per agreed contractual service level obligations while exceeding established revenue targets. Provides verbal and written customer service to both internal and external contacts while researching, reporting, resolving complex invoicing and contract issues to ensure a positive customer experience while adhering to established contract guidelines. Responsibilities Set up contracts within established TABS system. Coordinate, monitor, maintain, verify, and reconcile assigned client asset base and ensure invoicing accurately reflects agreed terms and conditions between TABS and the client. Ensure company policies are met. Identify items that may mitigate financial related risk. Meet established departmental metrics as assigned. Advise management where appropriate. Review assigned accounts and ensure billing quality, accuracy, and service level requirements through assessment, analysis, and auditing of the pre-billing report, estimated meter report, compensation report, open AR report and internal/external communications of asset location, disposition, and contract renewal. Assess client needs, report on and identify trends, and assist with integration of billing resolutions through creation of system enhancements, comparative billing, AR and contractual analysis, and resolution of complex client concerns to facilitate a high retention rate. Develop and deliver a variety of monthly, quarterly, and annual billing performance reports to executive decision makers within the client's organization. Work with the client, sales, and service to ensure accuracy and contractual compliance. Perform other related duties as assigned. Qualifications AA Degree or equivalent. A minimum of 5 years of experience in a combination of the following areas: Contracts Administration Billing Administration Accounts receivables activities Customer service within a fast‑paced environment Experience in equipment leasing a plus. Demonstrated understanding of revenue recognition and DSO impact. Strong ability to resolve complex issues surrounding the auditing of invoices vs systems billing data and identifying contractual obligations within company provided standards. Demonstrated ability to understand contractual service levels and agreed terms and conditions. Demonstrated ability to independently interpret and manage contractual service level agreements with all parties. Benefits Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre‑tax spending accounts 401(k) plan Company provided life insurancePet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days Equal Opportunity Employer Statement Toshiba America Business Solutions, Inc. is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request accommodation. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr