Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

(North Center) Chicago 60618 State Farm Agency seeks an In surance Licensed Customer Retention/Service Rep/State Farm Agent Team Member to support existing customers and help grow the agency through value-based relationship conversations. This role focuses on inbound customer contacts, outreach, relationship maintenance, and proactive inbound/outbound conversations to drive service and sales.  We prefer candidates who are within a 30-minute commute to our office.  If you want to work with a local team and build lasting customer relationships, we’d love to hear from you.

Insurance Licenses required or willing to obtain ASAP. (We prefer P&C + L&H, but we may consider motivated, outgoing candidates who are fast learners and results-driven.). Insurance agency experience preferred.

Responsibilities

• Contact customers for renewals, coverage options, and ongoing support
• Review policies/accounts and recommend updates to address coverage gaps
• Cross-sell additional products based on customer needs
• Identify opportunities to improve satisfaction and engagement
• Provide timely quotes and follow up within the same business day when possible
• Maintain accurate customer records and documentation
• Prioritize and manage workflow to ensure efficient, accurate processing
• Represent the agency at occasional community events
• Build a referral network center of influence and generate leads
• Create and contribute to customer reviews (including social media)

Qualifications

• P&C license required (must possess or obtain ASAP) and L&H preferred
• Insurance agency experience preferred
• Strong communication skills (verbal + written) and persuasive customer conversations
• Natural relationship-builder—friendly, empathetic, and patient
• Calm under pressure; proactive problem-solver
• Coachable with a positive, “can-do” attitude
• Reliable, strong work ethic, and fast learner
• Comfortable handling phone/computer work all day

Office hours : Mon–Fri, 9:00 AM – 5:00 PM (no evenings/weekends)

Benefits:

• Base pay (DOE) 
• Incentive pay based on production
• Paid time off (personal/holidays)
• Profit sharing plan
• Training & development + advancement opportunities
• License fees reimbursed after 6 months (if unlicensed)
• Total Compensation is uncapped, which includes a base and production incentive, which depends on active insurance licenses, experience, education, skillset, production

Total compensation is uncapped and based on production, active licenses, and experience.

Part-Time Option:    Although this is Full-Time, we may consider Part-Time. Part-time candidates must already have at least a P&C license.