Technical Analyst II
PamTen
Role Summary
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
- Perform daily, hourly, and two-hourly health checks across production systems, pipelines, scheduled jobs, and integrations
- Proactively identify and resolve stuck records, failed jobs, transmission errors, and processing delays
- Execute manual remediation such as re-pushing records, retransmitting inspections, resetting statuses, and triggering retries
- Triage system alerts and automated emails, distinguishing actionable incidents from non-impacting noise
- Proficient using ITSM platforms for ticketing, specifically Service NOW.
- Ensure inspection, verification, and listing data progresses correctly through capture, validation, grading, delivery, and customer visibility stages
- Investigate and resolve VIN validation errors, decoding failures, location mismatches, duplicate records, and malformed payloads
- Validate consistency of records across databases, admin tools, customer portals, and downstream delivery systems
- Maintain accuracy of reference tables, override configurations, damage codes, inspection templates, and verification rules
- Proficient with SQL and using DB IDEs.
- Monitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrations
- Ensure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partners
- Troubleshoot failures involving SFTP/FTP, AWS S3, ADS, batch files, status files, and customer-specific endpoints
- Investigate missing, delayed, or duplicate deliveries and coordinate retransmission or escalation as needed
- Serve as an escalation point for customer, quality, inspector, dispatch, and auction-related issues
- Respond to and manage production support tickets , documenting findings, remediation steps, and outcomes
- Coordinate with Engineering, Product, DevOps, and external partners on defects, enhancements, and systemic issues
- Support onboarding and operational setup for new customers, locations, integrations, and workflows
- Provision and deprovision user access across supported platforms in response to HR and business requests
- Perform periodic access validation and support compliance driven access reviews
- Enforce operational guardrails around inspection deletions, overrides, and exception handling in coordination with Product Owners
- Execute and document SOC2-required operational checks , including delivery validation, mail confirmation, and transmission evidence
- Maintain accurate operational documentation, reference sheets, flow diagrams, and troubleshooting guides
- Archive deprecated documentation and ensure current procedures reflect production reality
- Owns day-to-day production health across multiple mission-critical platforms
- Acts as a technical authority for complex production issues and systemic failures
- Reduces customer impact through early detection, rapid remediation, and root-cause analysis
- Ensures compliance, audit readiness, and operational consistency across systems
- Works independently with minimal supervision
- Handles cross-system incidents and ambiguous production issues
- Collaborates with the team to drive efficiency
- Mentors junior analysts and helps standardize operational practices
- Identifies recurring issues and partners with Engineering to drive long-term fixes
Vacancy posted 2 days ago
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