Technical Analyst II
PamTen
Role Summary
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
- Perform daily, hourly, and two-hourly health checks across production systems, pipelines, scheduled jobs, and integrations
- Proactively identify and resolve stuck records, failed jobs, transmission errors, and processing delays
- Execute manual remediation such as re-pushing records, retransmitting inspections, resetting statuses, and triggering retries
- Triage system alerts and automated emails, distinguishing actionable incidents from non-impacting noise
- Proficient using ITSM platforms for ticketing, specifically Service NOW.
- Ensure inspection, verification, and listing data progresses correctly through capture, validation, grading, delivery, and customer visibility stages
- Investigate and resolve VIN validation errors, decoding failures, location mismatches, duplicate records, and malformed payloads
- Validate consistency of records across databases, admin tools, customer portals, and downstream delivery systems
- Maintain accuracy of reference tables, override configurations, damage codes, inspection templates, and verification rules
- Proficient with SQL and using DB IDEs.
- Monitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrations
- Ensure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partners
- Troubleshoot failures involving SFTP/FTP, AWS S3, ADS, batch files, status files, and customer-specific endpoints
- Investigate missing, delayed, or duplicate deliveries and coordinate retransmission or escalation as needed
- Serve as an escalation point for customer, quality, inspector, dispatch, and auction-related issues
- Respond to and manage production support tickets , documenting findings, remediation steps, and outcomes
- Coordinate with Engineering, Product, DevOps, and external partners on defects, enhancements, and systemic issues
- Support onboarding and operational setup for new customers, locations, integrations, and workflows
- Provision and deprovision user access across supported platforms in response to HR and business requests
- Perform periodic access validation and support compliance driven access reviews
- Enforce operational guardrails around inspection deletions, overrides, and exception handling in coordination with Product Owners
- Execute and document SOC2-required operational checks , including delivery validation, mail confirmation, and transmission evidence
- Maintain accurate operational documentation, reference sheets, flow diagrams, and troubleshooting guides
- Archive deprecated documentation and ensure current procedures reflect production reality
- Owns day-to-day production health across multiple mission-critical platforms
- Acts as a technical authority for complex production issues and systemic failures
- Reduces customer impact through early detection, rapid remediation, and root-cause analysis
- Ensures compliance, audit readiness, and operational consistency across systems
- Works independently with minimal supervision
- Handles cross-system incidents and ambiguous production issues
- Collaborates with the team to drive efficiency
- Mentors junior analysts and helps standardize operational practices
- Identifies recurring issues and partners with Engineering to drive long-term fixes
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Technical Analyst II in Atlanta, GA vacancy
- ...respond to industry demand.We are seeking a Change Governance Analyst II to support the reliable, consistent execution of ICE's enterprise... ...MIS, CIS, or a related discipline3+ years of experience in a technical role, working directly with engineering, infrastructure, or...SuggestedWork at office
Intercontinental Exchange
Atlanta, GA2 days ago - ...Job Description Job Description Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks... ...government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with...SuggestedFull timeFor contractorsWork at officeRemote workFlexible hours
Contact Government Services, LLC
Atlanta, GA18 days ago - ...Perimeter Center Pl., 30346) Overview We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding...SuggestedTemporary workWork experience placementWork at officeFlexible hours
Planet DDS
Atlanta, GAmore than 2 months ago - ...Job Description Job Description Position: Data Analytics Analyst II Location: Atlanta, GA Duration: 4 Months Contract to Hire... ...key performance indicators. · Collaborate with business and technical teams to support data-driven decision-making. · Ensure data...SuggestedContract work
4P Consulting Inc.
Atlanta, GAa month ago - ...Location: GA-Atlanta Job Title: Systems Analyst II Position Overview The Digital Customer Support (DCS) Systems Analyst II provides Tier 2 technical and operational support for Cox Media Group's business-critical applications and digital platforms. This role...SuggestedFull timeLocal area
- ...improvements to departmental processes.4. Assist with development of departmental documentation, particularly for highly complex and technical activities.5. Serve as a consultative resource on risk reporting, data, system, or related issues. Engage with stakeholders to...Full timePart timeShift workDay shift
Truist
Atlanta, GA3 days ago - ...answering the question and informing the issue.This Public Health Analyst II position currently best aligns with the Senior Consultant... ...Orders at one time. The Public Health Analyst II shall provide technical assistance services to support the Tracking Program in accomplishing...Contract workWork at officeLocal areaRemote workFlexible hoursShift work
Prosidian Consultng
Atlanta, GA2 days ago - ...Job Description Job Description Position: Business Analyst II – Program Manager, Real Estate Channel Marketing Location: Atlanta, GA {Onsite/Field (Approximately 60% Local Travel)} Duration: 3 Years Client: Southstar Energy Services Job Summary SouthStar...Contract workLocal area
4P Consulting Inc.
Atlanta, GA11 days ago - Systems Administrator IILocation: Atlanta, GA Contract- 5 MonthsClient- Georgia PowerPosition OverviewThe Systems Administrator II is responsible for administering, supporting, and optimizing network detection and response (NDR) sensors and network packet capture infrastructure...Contract work
$70k - $90k
...culture where individuality is noticed and valued every day. IT Testing Engineer II Key Responsibilities: Gather requirements and scenarios from Development Team, Business Analyst and other stakeholders. Work closely with Project Management Team during design...Full timeAtlanta, GAmore than 2 months ago$100 per hour
...Job Description MISTRAS Group is seeking a qualified NDT UT II Shear Wave Technician, full-time, in Atlanta, GA. The ideal candidate... ...interpret engineering drawings, weld symbols, procedures, and technical specifications. Ensure inspections are performed in...Daily paidFull timeWork at officeLocal areaMistras Group Inc. - Services
Atlanta, GA15 days ago$74.66k - $134.38k
...and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.3. Develop and implement a data collection plan...Full timePart timeWork at officeRelocationShift workDay shiftTruist
Atlanta, GA3 days ago$50.26k - $80.91k
...changes in departmental policies and procedures; and provides technical assistance and information to management to aid decision making... ...for leadership Soft Skills: -Comfortable being the sole analyst across siloed departments -Documentation discipline since theres...Full timeFor contractorsWork at officeDeKalb County
Decatur, GA14 days ago- ...stakeholder relationships. Educates the Information Technology organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and...Work at office
Synovus
Atlanta, GA4 days ago - ...Revenue Management and Billing (ORMB) and Salesforce. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst II will bring experience with testing software, requirements review, training...
Black Knight Financial Services
Atlanta, GA2 days ago $74.66k - $134.38k
...and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects. # Develop and implement a data collection plan...Full timePart timeWork at officeRelocationShift workDay shiftTruist Inc
Atlanta, GA1 day ago$25.81 - $33.36 per hour
...Field Service Technician II P25 Atlanta, GA Atlanta, GA 30318 Overview Salary Range $25.81 - $33.36 Hourly About Us... ...candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the...Hourly payTemporary workNight shift- ...Field Service Representative II Join Mindray North America and help shape the future of patient care. Mindray is a global leader... ...The Field Service Representative II provides advanced technical service and support for Mindray's Patient Monitoring, Anesthesia...Worldwide
$60k - $70k
...Tier II Field Technician (Onsite & Remote Support) MSP We are an IT company that offers IT services and support for small/midsize... ...issues as well. The Tier II Field Engineer will become the technical advisor to our customers and provide them technical support as well...Remote jobWork experience placementWork at office- ...leveled role (Controls Field Technician I – III). Your experience, technical skillset, and interview performance will determine the level at... ...and electrical troubleshooting. Controls Field Technician II – Experienced technicians capable of independently troubleshooting...
CLX Engineering
Atlanta, GA23 days ago - ...Job Description Job Description Overview Program Analyst II LOCATION: Atlanta, GA JOB STATUS: Full-time CLEARANCE: Ability to obtain a Public Trust; CERTIFICATION: N/A TRAVEL: Limited; as needed US Citizenship required Astrion has an...Full timeContract workWork at officeImmediate startShift work
Astrion
Atlanta, GA20 days ago $110k
...facility performance. Summary As a Building Controls Technician II/III, you are responsible for installing, programming,... ...earning opportunity through Mantis' BMS Bonus Program Ongoing technical and leadership development opportunities Relocation assistance...Contract workTemporary workFor subcontractorWork at officeRelocation packageFlexible hoursMantis Innovation
Atlanta, GA7 days ago- ...Technical Support AnalystLocation: Forsyth, GA 31029 8 Months Contract PositionThis position will be located in Forsyth, GA or in Decatur... ...offender rehabilitation. Client is seeking a Technical Program Analyst within the department. The position supports the needs of the...Contract workWork at officeRemote work
InterSources
Decatur, GA1 day ago $70.1k - $126.2k
Position Purpose: Provides functional business knowledge and technical support to the business unit through developed and ad hoc analysis/reporting , as well as designing and programming new processes/reports. Develops and maintains Power BI dashboards used by our organization...Full timePart timeWork experience placementWork at officeRemote workVisa sponsorshipWork visaFlexible hours- ...NDT Level II Inspector (Remote, U.S.) Exclusive search on behalf of a confidential client Location: Remote (U.S. based) — travel required to client/site locations Employment Type: Full Time, Direct Hire About the Opportunity Our client, a growing leader...Full timeRemote work
Metric Geo
Atlanta, GA2 days ago - ...IIEmployment Type: Full Time, Senior-levelCGS is seeking a Senior Systems Administrator to join our team supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the...Full timeContract workFor contractorsWork at officeFlexible hours
Contact Government Services LLC
Atlanta, GA1 day ago - ...global to personal networking solutions. EchoStar has an exciting opportunity in our Hughes Network Systems division for a Technical Analyst - IFC Performance and Reliability , supporting our Aero business unit. Job Duties and Responsibilities Execute...Local areaFlexible hours
EchoStar
Atlanta, GA12 days ago - ...is responsible for the timely and accurate posting and payment of Accounts Payable invoices billed to assigned stores. AP Processor II will be involved in training, and will assist leadership in day to day activities. Daily Responsibilities ~ Process invoices for...Weekly payTemporary workWork at office
$50k - $60k
...Camera Specialist II We are seeking a highly skilled and experienced Camera Specialist II to oversee, manage, and optimize camera... ...multiple locations. This full-time role involves hands-on technical work, leadership responsibilities, and frequent travel to project...Full timeFor subcontractor- ...UXO Technician II Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable... ...from working with world-class engineers, scientists, and technical specialists. Apply today and join the company that is Leading...Part timeFor contractorsLocal area
The Integration Group of Americas Inc. (TIGA)
Atlanta, GA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Analyst II. Be the first to apply!
Related searches
- product support technician Atlanta, GA
- mri tech aide Atlanta, GA
- IT assistant Atlanta, GA
- IT help desk technician Atlanta, GA
- systems support technician Atlanta, GA
- decision support analyst Atlanta, GA
- help desk technical support Atlanta, GA
- technical analyst Atlanta, GA
- tech assistant Atlanta, GA
- IT support technician Atlanta, GA