Technical Analyst II
PamTen
Role Summary
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
The Technical Analyst II is responsible for the operational stability, data integrity, and end-to-end reliability of multiple production platforms, including inspection capture, verification, delivery, auction integrations, and customer facing systems. This role performs proactive monitoring, rapid incident response, deep technical troubleshooting, and cross-team coordination to ensure uninterrupted workflows, regulatory compliance, and high customer satisfaction.
Core Responsibilities
Production Monitoring & Incident Response
- Perform daily, hourly, and two-hourly health checks across production systems, pipelines, scheduled jobs, and integrations
- Proactively identify and resolve stuck records, failed jobs, transmission errors, and processing delays
- Execute manual remediation such as re-pushing records, retransmitting inspections, resetting statuses, and triggering retries
- Triage system alerts and automated emails, distinguishing actionable incidents from non-impacting noise
- Proficient using ITSM platforms for ticketing, specifically Service NOW.
- Ensure inspection, verification, and listing data progresses correctly through capture, validation, grading, delivery, and customer visibility stages
- Investigate and resolve VIN validation errors, decoding failures, location mismatches, duplicate records, and malformed payloads
- Validate consistency of records across databases, admin tools, customer portals, and downstream delivery systems
- Maintain accuracy of reference tables, override configurations, damage codes, inspection templates, and verification rules
- Proficient with SQL and using DB IDEs.
- Monitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrations
- Ensure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partners
- Troubleshoot failures involving SFTP/FTP, AWS S3, ADS, batch files, status files, and customer-specific endpoints
- Investigate missing, delayed, or duplicate deliveries and coordinate retransmission or escalation as needed
- Serve as an escalation point for customer, quality, inspector, dispatch, and auction-related issues
- Respond to and manage production support tickets , documenting findings, remediation steps, and outcomes
- Coordinate with Engineering, Product, DevOps, and external partners on defects, enhancements, and systemic issues
- Support onboarding and operational setup for new customers, locations, integrations, and workflows
- Provision and deprovision user access across supported platforms in response to HR and business requests
- Perform periodic access validation and support compliance driven access reviews
- Enforce operational guardrails around inspection deletions, overrides, and exception handling in coordination with Product Owners
- Execute and document SOC2-required operational checks , including delivery validation, mail confirmation, and transmission evidence
- Maintain accurate operational documentation, reference sheets, flow diagrams, and troubleshooting guides
- Archive deprecated documentation and ensure current procedures reflect production reality
- Owns day-to-day production health across multiple mission-critical platforms
- Acts as a technical authority for complex production issues and systemic failures
- Reduces customer impact through early detection, rapid remediation, and root-cause analysis
- Ensures compliance, audit readiness, and operational consistency across systems
- Works independently with minimal supervision
- Handles cross-system incidents and ambiguous production issues
- Collaborates with the team to drive efficiency
- Mentors junior analysts and helps standardize operational practices
- Identifies recurring issues and partners with Engineering to drive long-term fixes
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Analyst II in Atlanta, GA vacancy
- ...Job Description Job Description The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives—taking point on complex integrations, data attribution discrepancies, and advanced...SuggestedWork at officeImmediate startRemote workHome officeFlexible hours
CallRail
Atlanta, GA23 days ago $32.16 - $39.95 per hour
...Preferred: Workday with Supply Chain support experience is highest priority; 1-3 years expereince is perferred DescriptionThe Data Analyst II is responsible for designing and disseminating comprehensive reports with data derived from multiple sourcesThe Analyst will use...SuggestedHourly pay- ...We are seeking an experienced, solutions-driven IT Specialist II to provide advanced technical support, manage critical IT infrastructure, and support security and operational initiatives that ensure the reliability, efficiency, and performance of our technology environment...SuggestedWork at office
VALID8 Financial
Atlanta, GA3 days ago - Job Overview We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavo... ...empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and...SuggestedWork at officeRemote work
- A leading research university in Atlanta is seeking a Business Analyst II - Data Analysis Focus. This role bridges business needs with data quality, requiring strong analytical skills and experience in data normalization. Responsibilities include collaborating with stakeholders...SuggestedRemote jobFlexible hours
- ...the excellence of our academic community. Overview The Business Analyst II - Data Analysis Focus plays a critical role in bridging the... ...plans and strategic initiatives. Translates business needs into technical requirements for cross-functional teams. Supports system...Temporary workRemote workWork from homeFlexible hours
- ...Perimeter Center Pl., 30346) Overview We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding...Temporary workWork experience placementWork at officeFlexible hours
Planet DDS
Atlanta, GAa month ago - ...respond to industry demand.We are seeking a Change Governance Analyst II to support the reliable, consistent execution of ICE's enterprise... ...MIS, CIS, or a related discipline3+ years of experience in a technical role, working directly with engineering, infrastructure, or...Work at office
- ...Job Description Job Description Position: Data Analytics Analyst II Location: Atlanta, GA Duration: 4 Months Contract to Hire... ...key performance indicators. · Collaborate with business and technical teams to support data-driven decision-making. · Ensure data...Contract work
4P Consulting Inc.
Atlanta, GAa month ago $61.68k - $92.52k
...Business Analyst II Hybrid 1 : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement...Full timeTemporary workWork experience placementWork at officeLocal areaMonday to FridayFlexible hours2 days per week1 day per weekElevance Health
Atlanta, GA6 days ago- ...elicit, capture, analyze and validate business, functional and technical requirementsPerform current state analysis of existing... ...in-flight initiatives.Coach and mentor junior level Business Analysts.Requirements Must have a Bachelor degree in Computer Science,...Full timePart timeWork at officeRemote workShift workDay shift
$115.2k - $230.4k
...Senior Government Data Consultant II We are seeking a talented Senior Government... ...directly with actuarial, financial, and data analysts, clinicians, and health policy... ...programs). The work involves interpreting technical specifications, building and validating measure...Minimum wageWork at officeLocal areaRemote workFlexible hours3 days per week1 day per weekMarsh & McLennan
Atlanta, GA1 day ago$61.68k - $92.52k
Anticipated End Date: 2026-08-17 Position Title: Business Analyst II Job Description: Business Analyst II Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity...Temporary workWork experience placementWork at officeLocal areaMonday to FridayFlexible hours2 days per week1 day per week- The RaceWay Business Analyst II delivers advanced analytics and reporting to support POS operations, loyalty programs, pricebook accuracy... ...complex data into actionable insights and recommendations for technical and non-technical stakeholders. What We’re Looking For...Work at officeLocal area
- ...Job Description Job Description Position: Business Analyst II – Program Manager, Real Estate Channel Marketing Location: Atlanta, GA {Onsite/Field (Approximately 60% Local Travel)} Duration: 3 Years Client: Southstar Energy Services Job Summary SouthStar...Contract workLocal area
4P Consulting Inc.
Atlanta, GAa month ago $20.81 - $25 per hour
...join our team focused on our 5G wireless service. This includes supporting our prepaid and postpaid MVNO clients for operational and technical support. The Technology Support Specialist will play a critical role in ensuring that our clients needs are met through clear...Hourly payFull timeWork experience placementRemote workMonday to FridayTelgoo5
Atlanta, GA5 days ago- ...submitted via our official job platform. Job Title: IT Support Analyst (Hybrid) Location: US-GA-Atlanta (Sandy Springs) FLSA :... ...2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft...Contract workTemporary workWork at officeLocal areaRemote workFlexible hours
Safe-Guard Products International LLC
Atlanta, GA3 days ago $32.16 - $39.95 per hour
...programs...and moreDescriptionWe are seeking an Epic Grand Central Analyst II to join our team -- this candidate will work on our Epic Grand... ...and focus on relationship-building. Leads delivery of technical consulting and support services and solutions with some management...Hourly payCasual workRemote workShift work- ...answering the question and informing the issue.This Public Health Analyst II position currently best aligns with the Senior Consultant... ...Orders at one time. The Public Health Analyst II shall provide technical assistance services to support the Tracking Program in accomplishing...Contract workWork at officeLocal areaRemote workFlexible hoursShift work
- ...companies, mid-sized enterprises, and government agencies, a list that spans across the country. Job DescriptionSenior Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to define complex solutions, drive...Temporary workWork at officeRemote workVisa sponsorshipWork visaFlexible hours
- Senior Systems Administrator II Employment Type: Full Time, Senior-level - Department: Legal/IT Overview CGS is seeking a Senior Systems Administrator to support technical initiatives for a large Federal agency, ensuring systems meet client needs and comply with policy...Full timeContract workFlexible hours
$39.31 - $47.9 per hour
...mentorship, development, and leadership programs And more Work Location: Atlanta, GA DescriptionThe Operational Excellence Specialist II at Emory Healthcare plays a key role in driving continuous improvement initiatives across the organization.This advanced-level...Hourly pay$70k - $90k
...culture where individuality is noticed and valued every day. IT Testing Engineer II Key Responsibilities: Gather requirements and scenarios from Development Team, Business Analyst and other stakeholders. Work closely with Project Management Team during design...Full timeAtlanta, GA15 days ago- ...aboveContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our...For contractorsWork at office
Contact Government Services LLC
Atlanta, GA5 days ago - ...Field Service Technician II Nortek Data Center Cooling builds systems that keep modern data centers running — from liquid cooling... ...for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position...For contractorsLocal area
Nortek Data Center Cooling
Atlanta, GA3 days ago - ...As a Field Service Technician II here at Honeywell, you will be responsible for performing installation, maintenance, and repair of... ...Honeywell equipment and systems at customer sites. You will apply your technical expertise to ensure high-quality service delivery, contributing...Temporary work
Honeywell
Atlanta, GA5 days ago - ...First year, 4 weeks' vacation (accrued) Field Service Technician II About Nortek Data Center Cooling Nortek Data Center... ...for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position...For contractorsLocal area
Nortek Data Center Cooling (Nortek Data Center Cooling)
Atlanta, GA1 day ago - ...Field Service Technician IIAs a Field Service Technician II, you have hands-on experience with installing, troubleshooting, repairing... ...functionality and compatibility.Diagnose and troubleshoot technical issues with Rees monitoring equipment that are identified during...
Rees Scientific
Atlanta, GA5 days ago - Technology Planning Analyst IIJOB SUMMARY: This Technology Planning Analyst will support innovation, enhance reliability, and help drive constructive regulatory technology investments across Southern Company Gas (GAS) spanning for Local Distribution Companies (LDCs): Atlanta...Temporary workFor contractorsWork experience placementLocal areaFlexible hours
$100 - $130 per hour
Job Type:PermanentBuild a brilliant future with HiscoxSenior Technical Business AnalystLocation: Atlanta, GA | Hybrid: 2 days /week in officeWe... ...are looking for an experienced Senior Technical Business Analyst to bolster our evolving technical capability within the US...Full timeTemporary workWork at office2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Analyst II. Be the first to apply!
Related searches
- work from home technical support specialist Atlanta, GA
- product support technician Atlanta, GA
- helpdesk support technician Atlanta, GA
- help desk assistant Atlanta, GA
- senior technical associate Atlanta, GA
- IT help desk technician Atlanta, GA
- technical solutions specialist Atlanta, GA
- desktop support analyst Atlanta, GA
- senior IT support technician Atlanta, GA
- technical analyst Atlanta, GA