Front Office Attendant- Behavioral Health

Benefits:

• 401(k)
• Competitive salary
• Paid time off

About the Role:

New Vision Behavioral Health Services in Youngstown, OH is looking for a compassionate and organized Front Office Attendant to be the welcoming face of our behavioral health practice. This is a meaningful opportunity to make a real difference in the lives of patients seeking mental health and wellness support from the very first moment they walk through our doors.

Responsibilities:

• Greet and check in patients in a warm, professional, and trauma-informed manner
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems
• Verify insurance eligibility and collect co-pays or patient payments at time of service
• Answer and route incoming phone calls, take messages, and respond to general inquiries
• Maintain accurate patient records and ensure HIPAA compliance at all times
• Coordinate with clinical staff to ensure smooth patient flow throughout the day
• Handle sensitive patient information with discretion and professionalism

Requirements:

• High school diploma or GED required; associate degree or medical office training preferred
• Prior experience in a medical, behavioral health, or mental health front office setting is a plus
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of insurance verification and basic medical billing processes
• Strong interpersonal skills with a calm, empathetic, and patient-centered demeanor
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Excellent organizational and multitasking skills in a fast-paced environment

About Us:

New Vision Behavioral Health Services is a trusted provider of mental health and behavioral health care serving the Youngstown, OH community. We are dedicated to delivering compassionate, high-quality care that empowers individuals on their journey to wellness. Our team is driven by purpose, and we pride ourselves on fostering a supportive and inclusive workplace where every staff member plays a vital role in changing lives.