Customer Success Manager - Rental Franchises

Customer Success Manager – Rental Franchises New York, NY Full-time Departments: Customer Success - Rentals Description At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world’s first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Customer Success Manager, Rental Franchises who is passionate about driving adoption, operational excellence, and measurable ROI with franchise and independent rental operators. In this role, you will serve as a trusted advisor to local owners, franchise groups, and on-site teams, helping them operationalize UVEye within their day-to-day workflows and maximising the value of every scan. You will build long-term, value-based relationships by understanding each location’s business goals, consulting on best practices, and proactively identifying opportunities for optimization, expansion, and standardization across their network. A day in the life and how you’ll make an impact: Train, coach, and enable franchise and independent rental locations on how to effectively use UVeye and embed it into their check‑in, check‑out, and damage documentation processes. Consistently deliver and communicate ROI by consulting on operational improvements, revenue opportunities (damage recovery, tire and safety items), and labor efficiencies enabled by UVeye. Build strong relationships with franchise owners, general managers, and on‑site leaders, becoming their go‑to partner for rental operations and UVeye best practices. Proactively uncover business goals, pain points, and workflow gaps at each location and translate them into clear action plans that leverage UVeye and our integrations (e.g., rental management platforms such as TSD). Analyze site and portfolio‑level performance (scan volume, utilization, damage capture, revenue impact, compliance with process) and use data to drive adoption, behavior change, and continuous improvement. Manage a book of business spanning multiple franchise groups and independent locations, prioritizing your time and travel based on impact, risk, and growth potential. Partner closely with Sales, Customer Success, Ops, Field Service, and Product to ensure smooth launches, solve operational issues, and advocate for customer rental needs. Identify and manage opportunities for organic growth within your accounts, including additional UVeye systems, new locations, and adoption of new features and integrations. Capture and share field insights to improve our playbooks, processes, and product roadmap for the rental vertical. Requirements 3+ years in Customer Success, Account Management, or similar client-facing role, ideally in SaaS, automotive, mobility, or fleet environments. 3+ years of experience in the automotive or car rental space, with hands‑on exposure to daily operations (rental, loaner, fixed or variable ops, fleet management, or similar). Proven experience managing a portfolio of accounts, balancing strategic stakeholders with high‑touch frontline support. Strong consultative mindset and ability to translate operational challenges into concrete, data‑driven recommendations. Comfortable working in a fast‑paced, high‑growth environment with changing priorities and ambitious targets. Excellent organization, follow‑through, and attention to detail across multiple projects, locations, and stakeholders. Technical aptitude, including familiarity with software platforms, dashboards/analytics, and CRM tools. Solid understanding of car rental operations (check‑in/check‑out, damage documentation, fleet utilization, rate and revenue dynamics). Experience working with franchise and independent business owners, or multi‑location operators, is a strong plus. Willingness to travel up to ~60% to visit customer sites, support launches, and conduct on‑site training and business reviews. Benefits we offer: Company 401k Match. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $85,000 – $100,000. In addition, this position is also eligible for Bonus. Travel & Physical Requirements: This role involves regular on‑site work within automotive environments and requires approximately 60% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout automotive service lanes, inspection areas, airports, and outdoor lots. The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at automotive locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why UVeye: Pioneer Advanced Solutions: Harness cutting‑edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr