Front Desk Agent

Front Desk Agent

The Inn at Chesapeake Bay Beach Club seeks an exceptional Front Desk Agent to serve as the distinguished first impression and operational heartbeat of our luxury waterfront properties—where the guest journey begins and lasting memories are intentionally crafted. As a valued member of an elite, cohesive hospitality team, this role orchestrates seamless and anticipatory service experiences, where meticulous attention to detail, elevated guest satisfaction, and the consistent delivery of extraordinary moments defines professional excellence.

Responsibilities

• Deliver refined guest arrival and departure experiences through personalized greetings, efficient registration procedures, and flawless check-in/check-out services
• Orchestrate room inventory management and reservation confirmations with precision, ensuring optimal availability and guest placement
• Execute all financial transactions with accuracy, including payment processing, billing reconciliation, account settlements, and daily cash handling procedures
• Serve as the communication nexus for guest requests, messages, and inquiries, responding with immediacy and professional grace
• Provide sophisticated concierge-level knowledge of property amenities, local attractions, and regional offerings to enhance the guest journey
• Curate bespoke guest experiences by proactively securing reservations for Knoxie's Table, The Spa, and exclusive property events
• Collaborate seamlessly with Housekeeping and other departments to ensure impeccable room readiness and service coordination
• Maintain the integrity of guest information, uphold confidentiality standards, and safeguard all private guest data
• Ensure the Front Desk and lobby environment reflects luxury hospitality standards through immaculate presentation and ambiance
• Generate daily operational reports, coordinate guest transportation needs, and maintain comprehensive hotel records with meticulous accuracy

Competencies

• Operational & Technical Excellence
• Professional Presence & Integrity
• Organizational Effectiveness
• Composure Under Pressure
• Adaptive Multi-Tasking
• Collaborative Partnership
• Meticulous Attention to Detail
• Communication & Guest Engagement

Benefits

• 401(k) and Roth 401(k) retirement plans with employer match
• Employer-sponsored 401(k) matching contributions
• Employee meals during scheduled shifts
• Exclusive employee discounts
• Team member events and engagement activities
• Maryland Sick and Safe Leave
• Medical, dental, vision, PTO, and paid holidays after one year for eligible full-time employees

Work Environment

This position operates within a professional office environment and routinely utilizes standard business equipment, including computers, telephones, copiers, and related administrative tools.

Physical Demands

This role is primarily sedentary in nature; however, it requires the ability to lift up to 20 pounds and perform routine movements such as bending, standing, and ascending or descending stairs as operationally necessary.

EEO/AAP Policy Statement

Chesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.