Technology Operations Analyst III

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Technology Operations Analyst III - Austin, Texas (on-site) provides lead responsibility for procurement of materials and services, including IT software, hardware, and technology-related services. This role supports end-to-end procurement execution, vendor management, and operational process improvement while partnering closely with IT, Finance, and business stakeholders to ensure efficient, cost-effective, and compliant procurement outcomes. Your Impact IT Procurement & OperationsExecute procurement activities for IT software, hardware, and services aligned to business needsSupport full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewalsCoordinate with stakeholders to ensure timely execution of procurement requestsMaintain procurement documentation, contract records, and supplier dataBalance price, quality, service, delivery, and commercial terms in procurement decisionsTechnology & Application SupportPartner with IT to understand application portfolio, licensing models, and technical requirementsSupport software lifecycle management including renewals, maintenance tracking, and license optimizationMaintain working knowledge of technical requirements to ensure supplier alignmentAssist in evaluating vendors based on technical capabilities, scalability, and costVendor Management & PerformanceSupport vendor onboarding, relationship management, and issue resolutionTrack vendor performance against SLAs, contracts, and service expectationsAssist in identifying cost savings, vendor consolidation, and optimization opportunitiesMarket Analysis & Strategic SupportAnalyze industry conditions, pricing benchmarks, and supplier performancePrepare statistical analysis of market trends and procurement strategiesProvide insights into cost drivers, renewal risks, and sourcing opportunitiesSupport strategic sourcing and negotiation preparationOperations & Process ImprovementIdentify and implement opportunities to improve procurement workflows and efficiencySupport automation, standardization, and documentation of procurement processesContribute to procurement transformation initiatives and reporting improvements Minimum Qualifications ​​Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field5+ years of experience in procurement, sourcing, IT procurement, or vendor managementExperience supporting technology procurement (software, SaaS, hardware) preferredExperience with Oracle Cloud.Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.Certifications preferred:CPSM (Certified Professional in Supply Management)APICS / ASCM certificationITAM or procurement-related certifications Additional Success Factors Strong interpersonal, communication, and stakeholder engagement skills Customer service orientation with ability to work cross-functionally (IT, Finance, Legal, Vendors) Strong organizational and prioritization skills in a fast-paced environment Analytical thinking with ability to evaluate pricing, contracts, and vendor performance Problem-solving skills with ability to recommend practical solutions Knowledge of procurement principles, contract lifecycle, and vendor managementSystems & Tools Expertise (Required)ServiceNowCoupaCatalystMicrosoft Excel and reporting toolsProcurement / ERP systemsAct with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.Keep the patient at the center of everything that you do, building lifelong trust.Foster open collaboration and constructive dialogue with everyone around you.Continuously innovate new solutions, influencing and responding to change.Focus on superior outcomes, and calibrate work processes for outstanding results. Our Investment in You Competitive Compensation Packages8 Paid National Holidays & 4 additional Floating HolidaysPTO that includes Vacation and Sick timeMedical, Dental, and Vision Benefits401k Savings and Retirement PlanPaid Parental Bonding Leave for New ParentsFlexible Work Schedules and Part-time OpportunitiesGenerous Employee Referral Bonus ProgramMentorship Programs- Mentor and MenteeStudent Loan Repayment Assistance by LocationRelocation AssistanceRegional & National traveling CPO/CO/CP opportunitiesVolunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFestHanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.Job Summary# Positions: 1Job Location: US-TX-AustinTelecommute: Location-Specific PositionFT/PT: Full-TimeCategory: Information Technology