Cashier / Reception

Cashier / Receptionist

Newton Nissan of Gallatin is looking for an experienced, dependable, and customer-focused Cashier / Receptionist to join our team. This is a fast-paced position that requires strong cash-handling skills, excellent phone and customer service skills, schedule flexibility, and the ability to work well as part of a team.

We are looking for someone who brings a positive attitude to work each day, takes pride in providing excellent customer service, and is willing to assist wherever needed.

Job Responsibilities and Duties

• Promptly answer incoming calls using a multi-line phone system
• Professionally determine the reason for each call and transfer callers to the correct department or individual
• Take accurate and detailed messages when needed and communicate them promptly
• Page dealership employees for customers and incoming calls
• Provide callers with basic dealership information while maintaining a friendly and professional phone presence
• Greet customers and determine the nature of their visit
• Provide a friendly, professional, and welcoming experience for every guest
• Collect cash, checks, and credit card payments for repair orders and counter tickets
• Accurately process and document all customer payments
• Balance cash at the beginning and end of assigned shifts
• Reconcile payment discrepancies and maintain accurate transaction records
• Ensure checks are accepted in accordance with company policy
• Verify repair order and counter ticket totals against cash, check, and credit card payments
• Complete assigned opening and closing responsibilities
• Assist with filing, scanning, and organizing repair orders and dealership paperwork
• Prepare and maintain coffee, customer snacks, and supplies
• Monitor and maintain the cleanliness of customer lounges and waiting areas
• Maintain a clean and organized workspace
• Provide coverage for both cashier and reception responsibilities
• Work cooperatively and respectfully with teammates and other dealership departments
• Assist with additional administrative and customer service duties as needed

Schedule & Availability

• Approximately 3540 hours per week
• Rotating shifts are required
• Cashier department hours: 6:45 AM6:00 PM Saturday 6:45AM - 3:00PM
• Reception department hours: 7:45 AM7:00 PM Saturday 7:45 AM - 5:00 PM
• Must be available to work opening, mid, and closing shifts based on department coverage
• Rotating Saturday availability is required
• Schedule flexibility is an important requirement of this position

Qualifications and Requirements

• Previous cash-handling experience is required
• Must be comfortable and accurate handling money and balancing a cash drawer
• Must be comfortable answering a high volume of incoming calls
• Strong phone etiquette and ability to professionally communicate with customers
• Receptionist, switchboard, administrative, or similar customer-facing experience preferred
• Excellent communication and organizational skills
• Friendly, professional, and customer-focused personality
• Must maintain a positive attitude and work well with teammates
• Must be dependable, punctual, and reliable
• Ability to work efficiently in a fast-paced environment
• Ability to multitask and adjust priorities throughout the workday
• Experience using Microsoft Office
• Ability and willingness to learn dealership systems and procedures
• Must be able to lift up to 30 pounds
• Must be able to climb stairs and move throughout the dealership during the workday
• Must be able to pass a pre-employment background check and drug screen

What Were Looking For

The ideal candidate is reliable, experienced, trustworthy, positive, and team-oriented. This position is responsible for handling customer payments as well as answering incoming dealership calls, making professionalism, accuracy, and communication extremely important.

Our Cashier / Receptionist team is often the first voice a customer hears and the first or last person they interact with at the dealership. We are looking for someone who understands the importance of creating a great customer experience both in person and over the phone.

This is a team environment. Candidates should be willing to help one another, communicate respectfully, stay productive during busy periods, and step in wherever coverage is needed.

If you have cash-handling experience, strong phone and customer service skills, and thrive in a fast-paced team environment, we encourage you to apply.

Newton Nissan of Gallatin