Operations Technical Support Specialist-1

Role Description

The Operations Technical Support Specialist is a highly mobile, urgent-response technical leader responsible for stabilizing, restoring, and strengthening maintenance and production operations across all U.S. and Canada manufacturing plants. This role functions as part of an Operations Emergency Response Team, dispatched on short notice to address critical production interruptions, major equipment failures, start-up challenges, safety risks, or chronic performance issues.

• Serve as a first responder for critical operational events, including:
  • Unplanned extended downtime
  • Major blow molding or downstream equipment failures
  • Major line startup or restart failures
  • Chronic defect, scrap, or throughput crises
• Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action.
• Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders.
• Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained.

Qualifications

• 6–10 years’ experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations.
• 5–10 years of hands-on experience in maintenance and/or production technical roles.
• Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment.
• Proven ability to lead under pressure during unplanned operational events.
• Strong decision-making skills with the ability to assess incomplete information in fast-moving environments.
• Willingness and capability to be hands-on on the plant floor.
• Ability to lift up to 50 lbs. and work in manufacturing environments.

Requirements

• Travel up to 100%, often with little advance notice.
• Must be able to work extended hours during critical recovery periods.

Preferred

• Bachelor’s degree or equivalent experience.
• Experience leading multi-site or organizational level technical initiatives.
• Budget and cost-management exposure.
• Experience leading cross-functional operations and maintenance teams.
• Strong communication skills with the ability to influence without authority.

Benefits

• Competitive, comprehensive benefits package including medical, dental, and vision plans.
• Company holidays and vacation days.
• Tuition reimbursement and learning/training opportunities.
• Bonus potential and a 401(k) plan with company contributions.
• Rewards and recognition programs.
• Opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.