Field Service Supervisor

Field Service Supervisor

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

A position that is: Hourly, Full time, Mon-Fri, First Shift

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP), ask your Talent Partner for details
• Stylish company provided uniforms, tools, and personal protective equipment
• Paid comprehensive on-the-job training
• Company provided phone and tablet
• Company provided vehicle
• Career advancement opportunities

The Field Service Supervisor is a leadership role responsible for overseeing the operations, safety, profitability and staff development within our Industrial Services division in Milwaukee. They ensure operational efficiency, quality and inventory control, client satisfaction, and project management while adhering to safety and environmental regulations. The Field Service Supervisor will plan, coordinate and direct all activities of the industrial services team. This role emphasizes safety, operations goals, and client satisfaction through effective leadership of technical and service teams. The Supervisor will be responsible for managing project timelines, assisting with budgets, equipment uses, and ensuring compliance with all regulatory requirements.

• Operations Management
  • Plan and direct the daily work for field technicians, ensuring successful completion of customer equipment services, tank cleaning, fluid filtration and internal tank cleaning and service needs
• Safety and Compliance
  • Work closely with safety coordinators to ensure all operations, both in-house and field, adhere to company safety policies, OSHA standards and environmental regulations
• Financial Oversight
  • Oversee and uphold operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goals
• Customer Relations
  • Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are met
• Process Improvement
  • Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivity
• Equipment and Inventory
  • Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demands
• Reporting
  • Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performance

Experience and/or Training:

• 1+ years of industry experience or other relevant experience helpful
• Proven ability to manage multiple projects simultaneously
• Managing a team of up to 20 people
• Strict attention to detail
• Ability to collaborate without issue within sales and operating systems
• Excellent listening, reporting and presentation skills
• Cross-functional verbal and written communication skills; both internally and externally
• Ability to communicate, present and influence credibly and effectively at all levels of the customer's organization, including executive, engineering and C-level

License/Certification:

• Valid driver's license

Physical, Mental, Environmental Demands:

• Frequent speaking, listening, walking, and standing
• Regular bending, stooping, kneeling, squatting, and climbing
• Ability to lift up to 40 pounds
• Strong communication skills and attention to safety
• Occasional automobile travel
• Exposure to seasonal weather conditions and shop environments with equipment, noise, and potentially slippery surfaces
• Must follow all safety requirements and wear required PPE, including safety glasses and steel-toed boots as needed
• Occasional local and overnight travel as business needs require

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.