Delivery Specialist

Summary / Objective

At Bestway our Delivery Specialists play a pivotal role in our vision to enhance the customers rent
to own experience. We expect our Delivery Specialists to be customer centric individuals that not only deliver products but also deliver an exceptional experience.

Essential Functions

• Be a Bestway brand ambassador who reflects and
  promotes Bestway's commitment to have the best products at the best prices
  delivered by the best people in the business.
• Timely deliver, install, and demonstrate
  products at our customer's home in a safe and respectful manner.
• Protect all merchandise with the use of
  blankets, shrink wrap, and hand trucks while moving or loading product. When in
  doubt overprotect versus under protect.
• Have the ability to learn and develop the skill
  to assemble products as well as do minor touch ups, repairs, and refurbishment
  to ensure all products are rent ready within 48 hours.
• Build great customer relationships by utilizing
  communication and service skills to ensure customer retention and enhance the
  customer's experience during all customer interaction.
• Assist in managing customer's accounts by
  securing on time payments and collecting on delinquent accounts at customer's
  home and in the store.
• As a brand ambassador always represent yourself
  and your company in a professional manner.
• Complete weekly vehicle inspections ensuring
  proper maintenance is performed for safe driving and ensure daily that vehicles
  are clean and stocked with proper tools and accessories.
• Assist in maintaining the highest quality
  showroom presentation that creates a customer friendly sales environment.
• Be responsible for maintaining, organizing,
  protecting, and storing products in stock room area.
• Actively learn about the products we offer. Be a
  product knowledge expert.
• Use hand receipts on all product returns and
  payments in the field.
• Complete all other tasks assigned at the
  discretion of management.

Competencies

• Have the opportunity to advance to Assistant
  Manager and beyond.
• Be able to explain the rental agreement and have
  a thorough understanding of how it works.
• Develop sales skills to help grow our customer
  base, by learning to utilize the "7 Steps to Selling and Renewals."
• Distribute flyers and encourage
  referrals/distribute sales material on a daily basis.
• Assist sales manager by taking rental orders as
  well as helping verify orders prior to the delivery.
• Assist credit manager by learning the "4 Key
  Principles of Customer Interaction."

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed.


The Delivery Specialist Position is required to embrace and represent the Bestway's Bring It Values!

• Caring
• Integrity
• Servant Leadership
• Ownership
• Fun