Customer Support Representative

Job Description

Job Description

Position: Customer Support Representative

Location: Claremore, Oklahoma

Pay: Starting at $25.00/hr (Based on Experience)

Experience:

• Minimum 3 years of customer support, scheduling, production control, or related experience required
• Previous experience in a manufacturing environment

Education: High School Diploma or equivalent required

Type: Full-time

Schedule: Monday–Friday, 8:00 AM–5:00 PM

ProRecruiters is seeking a highly organized Customer Support Representative to join a growing precision manufacturing team! If you excel at customer communication, enjoy coordinating multiple priorities, and thrive in a fast-paced manufacturing environment, we'd love to hear from you.

Key Responsibilities:

• Serve as the primary point of contact between customers and internal teams.
• Provide timely order updates and communicate production status.
• Monitor customer orders, production schedules, and delivery timelines.
• Coordinate with engineering, production, quality, purchasing, and shipping to resolve issues.
• Support production scheduling and material flow throughout the manufacturing process.
• Maintain accurate records using ERP systems, Microsoft Excel, and other tracking tools.
• Communicate schedule changes, delays, and customer concerns.
• Prepare customer documentation, reports, and follow-up communications.
• Support continuous improvement of production efficiency and customer satisfaction.

Position Requirements:

Hard Skills

• Minimum 3 years of customer support, scheduling, production control, or related experience.
• Strong proficiency in Microsoft Office, especially Excel.
• Experience with ERP systems (Epicor preferred).
• Ability to interpret customer requirements, production schedules, and order information.
• Strong analytical and problem-solving skills.

Soft Skills

• Exceptional customer service and communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities and deadlines.
• Collaborative team player who works well across departments.
• Self-motivated with excellent follow-through.

ProRecruiters is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold, and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

\nCompany Description

ProRecruiters is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold, and delivered to enable access to the American Dream.

Company Description

ProRecruiters is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold, and delivered to enable access to the American Dream.