Treasury Management Svcs Specialist 3

Hours: The hours for this role are 3:30 PM - 12:00 AM, Monday through Friday. Summary This Treasury Management Services Specialist 3 position in the ACH Department will assist with various functions that occur with day to day ACH processing. ACH processing is an electronic method for transferring credits and debits between financial institutions. Duties & Responsibilities Assist with processing inbound and outbound files meeting all established Federal Reserve deadlines. Meets Service Level Agreements for fraud, release date funding’s, resets, risk, rejects, answering customer calls, research, GL entries, and inputs of ACH setup and maintenance in the PEP+ system. Fully cross trained and perform all department functions consistently meeting or exceeding established level of service level agreements and department standards for individual productivity and accuracy. Knowledge of ACH processing, understand NACHA rules to perform research function. Perform Quality Review on completed work. Ability to recognize and quickly fill production gaps as needed with minimal supervision. Ability to increase personal productivity levels as needed to meet the department processing deadlines. Communicates with internal colleagues and external customers via email or phone and written correspondence; exchange information and resolve ACH research issues by researching solutions and identifying the best plan of action. Manage changing priorities with ease and remain poised and professional when facing resistance or challenge. Provide excellent customer service. Adheres to Bank Policy and Procedures. Complies with Regulatory Requirements. Follows effective controls and processes to ensure risks are measured, monitored, and controlled. Ability to follow processes. Performs other duties as assigned. Basic Qualifications High School diploma or GED required 3+ years of customer service experience Preferred Qualifications Financial Institution related experience preferred. High degree of individual initiative and ability to work both independently and as a member of a team on multiple tasks and meet fast paced required deadlines. Excellent organization and prioritization skills with the ability to independently refocus based on changing workload. Experience working with other departments to quickly resolve outstanding items. Detail Oriented. Excellent written, verbal, and listening communication skills. MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch experience preferred. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. #J-18808-Ljbffr