Lead Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Cohutta Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this leadership role, you will not only provide outstanding customer service — including scheduling appointments, managing client communications, processing payments, and educating clients on our services — but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.

If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!

Schedule and compensation:

• Compensation: $17-20 per hour, for each hour worked
• This is a Flexible, full-time 4/10 schedule , with availability Monday through Friday . No weekends required!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage high call volumes, schedule appointments, and multitask in a fast-paced environment
  • Strong communication and client service skills with a compassionate, professional approach
  • Experience with veterinary practice management software, medical records, and payment processing preferred
  • Excellent organization, attention to detail, and time management skills
  • Positive, team-oriented attitude with the ability to remain calm and solution-focused during busy periods

Why choose Cohutta Animal Clinic?

Cohutta Animal Clinic is a well-established, full-service veterinary hospital proudly serving the Blue Ridge community . We are a 6-doctor practice with a collaborative, team-focused culture where our Lead Receptionist plays a key role in creating an exceptional client experience while supporting and mentoring the front desk team.

Our hospital is equipped with modern technology, including Digital X-Ray, Digital Dental Radiographs, Laser Therapy, and an in-house IDEXX laboratory , allowing our team to provide efficient, thorough, and advanced veterinary care.

This is an excellent opportunity for an experienced veterinary receptionist who enjoys leading by example, supporting a positive team culture, delivering outstanding client service, and helping the front office operate smoothly —all while working in a supportive, fast-paced hospital with no weekend shifts .

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.