Order Management Specialist

Nova Biomedical Job OpportunityAdvanced Instruments and Nova Biomedical are now united under one brand, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.Job Summary:Responsibilities include processing and managing customer orders and returns (RMA's). Providing delivery dates, issuing credit requests, and creating new customer ship to accounts. Communicating with customers via various channels including phone and email.Responsibilities:Communicate with customers via phone, email and other channelsCustomer centric mindset. Ability to see situations from the customer's point of view.Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership.Communicate backlog information to customers on an as needed basis.Meet individual goals/KPI's and contribute to team goals/KPI'sProvide customers with product, pricing, and availability informationProcess credit cardsSatisfy customer requests for price quotationsCreate new customer shipping accounts in SAPManage customer issues through resolutionCollaborate with warehouse team to expedite orders, minimize backorders, and provide order status to customersCommunicate with appropriate finance team members to resolve billing issuesConsult with other members of the Global Services team for assistance with part numbers, technical issues, and returnsExperience Requirements:Excellent communication skillsFluency in EnglishComputer literacyKnowledge of Microsoft product suitePrevious SAP or Esker experience a plusPhysical Requirements and Working Conditions:Ability to work at a computer for extended periods.Ability to lift and carry up to [25–50] pounds as requiredAbility to communicate effectively via phone, video, and written communication.Ability to occasionally move about the office to access meetings or resources.Why Work for Nova BiomedicalFlexible Medical, Dental, & Vision CoverageCompetitive 401k company matchBonus Program, Generous PTO and paid holidaysGenerous Tuition reimbursementHybrid and flexible work arrangementsProfessional development, engagement and eventsCompany marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME officesCompany subsidized cafeteria in our Waltham, MA officeWork Location: Lexington Road, Billerica location. Hours are 8:30 to 5 Monday through Friday.Targeted Salary Range: $26About the CompanyAt Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.Explore what's next with us at novabiomedical.comEEO Statement:Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.