Technical Support Specialist

Job Description

OVERVIEW

The Technical Support Specialist serves as a technical resource and subject matter expert supporting our Sales team, customers, suppliers, and internal departments. This role combines product and ingredient knowledge with hands-on technical documentation and customer support to solve application challenges, support new product development, and drive commercialization.

KEY RESPONSIBILITIES

Serve as technical resource for Sales team, answering customer questions and supporting sales activities Develop and maintain technical documentation including Product Specifications, Technical Data Sheets (TDS), Ingredient Statements, Nutrition Facts Panels, and regulatory statements Support product development initiatives including ingredient selection, formulation creation, and commercialization Work directly with customers on ingredient applications and solve formulation/application issues Conduct technical presentations and customer meetings, explaining complex concepts to non-technical audiences Qualify and manage relationships with ingredient suppliers; resolve technical and quality issues Document and communicate vendor capabilities and customer requirements Make independent technical decisions to support product development and customer problem-solving

REQUIRED EXPERIENCE

5+ years in food/ingredient industry, technical sales support, or product development roles Demonstrated experience with ingredient applications and formulation Experience creating technical documentation for customers and internal teams Direct customer interaction and technical presentation experience Knowledge of ingredient categories (proteins, hydrocolloids, sweeteners, functional ingredients, etc.) Strong technical communication skills for both technical and non-technical audiences

DESIRED QUALIFICATIONS

Track record of taking ownership on projects, not just assisting Experience with supplier qualification and technical supplier relationships Examples of independent technical decision-making Ability to bridge sales, customers, R&D, and suppliers

BENEFITS

Growing family owned company Variety of affordable benefit options for Medical, Dental, & Vision Paid Time Off and Holiday Pay 401(k) Company Description Real People. Real Connections. Real Results. That's the Messina Talent Advantage. For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations. Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster. #J-18808-Ljbffr 6AM City, LLC