Order Management Specialist {177556}

Job Description

Job Description

A-Line Staffing Solutions is currently hiring for a Customer Order Management Specialist in Vernon Hills, IL. This is a full-time opportunity with a global leader in healthcare and medical device manufacturing.

If interested, please apply directly to this job posting with Chris M. for immediate consideration!

Position Summary:

Reporting to the Supervisor, Order Management Execution, the Order Management Specialist is responsible for reviewing incoming electronic orders and making corrections as needed to enable the orders to flow through the order management process. Meet or exceed internal and external customer expectations through effective use of order management skills and techniques and customer engagement.

Key Responsibilities:

• Coordinate the movement of shipments from the distribution center to affiliates
• Create requests in appropriate databases to support customer orders such as new customer account set up, Net pricing, etc
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
• Review orders received for accuracy and completeness, confirm and/or correct customer orders
• Meet or exceed established order accuracy and turn around time standards
• Handle all customer contacts in a professional and courteous manner
• Compose accurate, prompt and appropriate replies to all customer contacts
• Handle all complaints according to FDA regulations governing medical devices
• Utilize ERP systems for date tracking

Must-Have Qualifications:

• 1+ year of experience using ERP systems (SAP Preferred)
• 2+ years of experience in export, logistics, order management, or customer service
• 2+ years of experience in healthcare, pharmaceutical, or medical device industry

Education:

• High school diploma or equivalent with 3+ years of related experience

Preferred Skills:

• Strong attention to detail and organizational skills
• Excellent verbal and written communication
• Self-motivated and able to work independently
• Experience with Microsoft Office (Word, Outlook, Teams, PowerPoint)
• Beginner to advanced Microsoft Excel proficiency