Fulfillment Associate

Fulfillment Associate

Location: Denver, CO

Department: Fulfillment

Reports to: Fulfillment Team Lead

Salary: $20.00-$22.00/hr (Depending on experience)

About Us

At Clove & Twine, we're redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.

We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.

Role Mission Statement

As a Fulfillment Associate, you are a critical driver of our warehouse and logistics operationsowning the accuracy, organization, and timely execution of every order that leaves our doors. You play a direct role in delivering the high-quality, thoughtful experience Clove & Twine is known for, ensuring every detail is right and every shipment reflects our brand standards.

This role requires a strong sense of urgency, attention to detail, and personal accountability. You take initiative, stay organized in a fast-moving environment, and proactively solve problems as they arise. From managing inventory to executing complex fulfillment projects, you help ensure our operations run smoothly, efficiently, and with excellence at every step.

Core Responsibilities

• Picking and Packing: Accurately pick, assemble, and pack orders with a strong sense of urgency while maintaining exceptional attention to detail and quality standards.
• Inventory Management: Proactively manage inventory through regular counts, reconciliation, and organizationidentifying and addressing discrepancies before they become issues.
• Shipping and Receiving: Own the end-to-end flow of incoming and outgoing shipments, ensuring timely processing, accuracy, and proper documentation.
• Quality Control: Act as a final checkpoint for product qualityflagging issues, troubleshooting inconsistencies, and ensuring every shipment meets brand standards.
• Warehouse Operations: Maintain a clean, organized, and efficient workspace while identifying opportunities to improve processes and workflow.
• Project-Based Fulfillment: Support kitting projects, bulk orders, and custom client requestsprioritizing effectively and adapting to shifting timelines and needs.
• Problem Solving: Troubleshoot issues on the fly (inventory gaps, order discrepancies, shipping delays) and take initiative to resolve them independently or escalate when needed.
• Team Collaboration: Work closely with the fulfillment and account teams to ensure seamless execution, while also operating independently and taking full ownership of assigned work.

Qualifications

• Experience: Experience working within a small dynamic warehouse, fulfillment, or logistics team, with hands-on experience in picking, packing, shipping, and inventory management.
• Attention to Detail: Exceptionally detail-oriented with a track record of maintaining high accuracy in fast-paced environments.
• Sense of Urgency & Ownership: Self-starter who thrives in a startup environment, who takes initiative, moves quickly, and follows throughwithout needing constant direction.
• Inventory & Operational Skills: Strong understanding of inventory processes, organization, and accuracy; comfortable identifying and resolving discrepancies.
• Critical Thinking: Ability to think on your feet, troubleshoot problems, and make sound decisions in real time.
• Adaptability: Comfortable working in ambiguity and shifting priorities, especially in a fast-paced, growing environment.
• Team & Independent Work: Collaborative team player who can also operate independently and take full ownership of their work.
• Coachability: Open to feedback, able to take direction well, and continuously improve performance.
• Project Mindset: Able to manage multiple priorities, especially during large kitting or custom fulfillment projects.
• Communication & Presence: Confident communicator who is willing to speak up, ask questions, and contribute ideas (not a passive contributor).
• Technical Skills: Comfortable using inventory systems and warehouse tools; quick to learn new platforms.
• Physical Capability: Able to lift up to 50 lbs and remain on feet for extended periods.

What We Offer

• 37 days of PTO (15 vacation days to start, 6 sick days, 6 holidays, 10 year-end)
• 12 weeks of 100% paid Maternity & Paternity leave
• Medical coverage with employer contribution toward monthly premiums for employees
• Vision insurance is fully covered for employees
• Dental Insurance
• 401(k) program
• A collaborative, high-performing, and ego-free culture
• Thoughtfully stocked office perks, including cold brew and sparkling water on tap, espresso, and curated snacks
• Bright, open workspace with abundant natural light and plants
• Dog-friendly office
• Discounts on remarkable gifts for friends and family

What We're Like

We're a people-first, mission-driven team that believes thoughtful corporate gifting transcends mere transactionsbecoming a powerful conduit for authentic relationships and sustainable impact.

At Clove & Twine, we operate with ownership, accountability, and a deep sense of pride in our work. Our Fulfillment team, in particular, runs as a tight-knit, highly collaborative unitwhere everyone steps in, supports one another, and works together to get the job done right. There's a shared understanding that every order matters, and we move with urgency while holding a high bar for quality and detail.

Our environment is fast-paced and ever-evolving, requiring adaptability, strong communication, and a willingness to jump in wherever needed. We value team members who speak up, take initiative, and contribute to making our processes and each other better.

We celebrate wins together, hold each other accountable, and show up with a team-first mindset every day. Above all, we're grounded in trust, respect, and a shared commitment to delivering an exceptional experienceboth for our clients and for each other.

Join Us

If you're someone who takes pride in doing things right, moves with urgency, and thrives as part of a close-knit, hard-working teamwe'd love to hear from you.

At Clove & Twine, Fulfillment isn't just about shipping boxesit's about delivering a high-quality, thoughtful experience every single time. The work matters, the pace is real, and the team around you will be all-in right alongside you.

If you resonate with our values and are excited to contribute to a team that shows up, supports each other, and takes ownership, we encourage you to apply. Send us your resume and a brief note on why this role feels like the right fit for you.

We celebrate diversity and are committed to building an inclusive environment where everyone feels respected, supported, and empowered to do their best work. Everyone is welcome hereand we're better because of it.