Hotel Front Desk Agent

Hotel Front Desk Agent

The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

Duties & Responsibilities:

• Greet guests and complete check-in and check-out procedures efficiently and professionally
• Process payments, issue room keys, and provide clear directions and information
• Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department
• Answer incoming phone calls and assist with switchboard coverage as needed
• Maintain knowledge of resort amenities, services, and local area offerings
• Prepare and organize guest key packets and related materials
• Maintain a clean, organized, and professional front desk workspace
• Coordinate with internal departments to ensure seamless guest experiences
• Perform other duties as assigned

Qualifications:

• Previous customer service or hospitality experience preferred
• Experience with OPERA or similar property management systems preferred
• Strong verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced, team-oriented environment
• Willingness to learn and participate in cross-training opportunities
• Flexible availability, including weekends and holidays
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
• Can safely lift and/or move up to 25 pounds