Care Coordinator

Job Description

Job Description

About Tia

Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels.

In this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners.

This is a high-volume, technology-driven role that includes approximately five hours of scheduled phone coverage per shift, supporting members directly through inbound calls. Care coordination is primarily facilitated through digital tools, including patient portal messaging, booking links, and cross-functional task management.

This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.

• Opportunity to help shape and scale a new model of women's healthcare
• Mission-driven environment focused on improving care for women across life stages
• Collaborative, thoughtful team committed to patient and provider experience
• Member-facing role with meaningful impact on access, trust, and care navigation
• Remote role supporting members in a fast-moving, high-growth healthcare environment
• Opportunity to build deep knowledge of Tia's care model, workflows, and member experience standards

• Tech-Enabled Member Support : Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels. Use digital tools, including booking links, patient portal messaging, and cross-functional task assignments, to coordinate member needs and facilitate access to care.
• Phone Coverage : Provide approximately five hours of scheduled phone coverage per shift, responding to member inquiries in a high-volume environment while maintaining quality and efficiency.
• Care Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.
• Urgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.
• Member Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
• Clinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.
• Internal Communication : Use Slack as a primary communication tool for real-time collaboration with teammates, and cross-functional partners, ensuring timely communication and follow-through.
• Documentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies.
• Workflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.
• Team Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role
• Comfort supporting members by phone, chat, or similar communication channels
• Strong communication skills, with the ability to explain information clearly and compassionately
• Strong attention to detail, documentation habits, and follow-through
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests
• Proficiency with workplace collaboration, communication, and scheduling tools (such as Slack, Zoom, and Google Calendar or equivalent platforms), and comfort navigating macOS or comparable operating systems.
• Authorized to work in the United States

• Healthcare, women's health, virtual care, or patient access experience
• Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows
• Familiarity with HIPAA, patient privacy, or healthcare documentation standards
• Experience working in a fast-moving, remote, startup, or high-growth environment

US Wide

Schedule options: Monday–Friday from 12:30 to 9 pm ET (first two weeks of training are 9:00 AM – 5:30 PM ET)

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is $18 - $20/hour .

You are also eligible for benefits in accordance with Tia's benefit plans and eligibility requirements.

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our "Whole Woman, Whole Life" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact View email address on ziprecruiter.com.

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women's healthcare, we'd love to hear from you.