ServiceNow Product Owner

Job Number: R0231954 ServiceNow Product Owner The Opportunity We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management. What You Will Do Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals. Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy. Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements. Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity. Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization. Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered. Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives. You Have 3+ years of experience working in Agile or Scrum environments. 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics. Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations. Experience leading training sessions or managing change initiatives. Experience with ITIL best practices. Knowledge of ServiceNow modules, including suites such as ITSM or ITOM. Ability to manage backlogs and work with development teams. Active TS/SCI clearance; willingness to take a polygraph exam. HS diploma or GED and 7+ years of experience supporting IT projects and activities, associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor's degree and 3+ years of experience supporting IT projects and activities. DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA‑Security, GSEC, SSCP, CySA+, GICSP, or CND Certification. Nice If You Have Experience in a government, defense, or high-security environment. Experience integrating ServiceNow with other enterprise systems. Knowledge of platform performance monitoring and analytics. Possession of excellent communication, collaboration, and stakeholder management skills. Bachelor’s degree in IT, CS, or a related field. ITIL 4 Certification. ServiceNow Certifications such as Certified System Administrator or Certified Implementation Specialist Certification. Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Phase2 Technology