Senior Product Associate, Offer Platforms

Job Description

Join a team where your product instincts and curiosity directly shape how customers discover and engage with our card offerings. You'll work in a collaborative, fast-paced environment with the support, tools, and cross-functional partnerships to grow your career and make a real impact.

As a Senior Product Associate in Card Acquisition Product, you will contribute to the full product development lifecycle — from discovery and research through delivery — helping build innovative, customer-first solutions. We value your perspective, invest in your growth, and rely on your ability to connect customer needs with scalable, high-quality product outcomes.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities grounded in user research, customer feedback, and market discovery
• Plan for upstream and downstream implications of new product features on the overall customer experience
• Support user research, journey mapping, and market analysis to inform the strategic product roadmap
• Analyze and evaluate product metrics across the development lifecycle, tracking progress against time, cost, and quality targets
• Write clear requirements, epics, and user stories to drive product development forward
• Collaborate closely with engineering teams to ensure requirements are well-defined and aligned with customer expectations

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a relevant domain area
• Proficient understanding of the product development lifecycle
• Hands-on experience with product lifecycle activities, including discovery and requirements definition
• Foundational knowledge of data analytics and data literacy
• Ability to communicate effectively with engineering teams working on technical products
• Ability to receive direction on a desired outcome and independently develop a plan to achieve it

Preferred qualifications, capabilities, and skills

• Experience working in a complex, matrixed organization using Agile methodology
• Background in banking, financial services, or marketing technology
• Strong product strategy and communication skills

• Natural curiosity and a demonstrated commitment to continuous learning

   

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.